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Center for Customer Insight

Lara Koslow

Partner and Managing Director

Los Angeles

  • Growth strategy
  • Marketing effectiveness and efficiency
  • Return on marketing investment
  • Brand strategy and architecture
Nimisha Jain

Partner & Managing Director

New Delhi

  • Market research and customer insight
  • Go-to-market strategy in emerging markets
  • Global advantage
  • Urban consumers
Gaby Barrios

Associate Director

New York

  • Consumer and brand strategy
  • Transformation in B2B
  • Tools and analytics
  • Brand vision and positioning
Christine Barton

Senior Partner & Managing Director


  • Consumer products
  • Retail
  • Apparel and accessories
  • Travel and tourism
Pierre Dupreelle

Global Topic Leader, Customer Behavior

New York

  • Leads BCG’s global work in customer behavior
  • Fashion and luxury
  • Branding
  • Demand Centric growth (DCG)
Emmanuel Huet



  • Consumer and customer insight
  • Customer segmentation
  • Market research
  • MindDiscovery® approach
Jean Lee



  • Demand Centric Growth (DCG)
  • Consumer insight
  • Travel and tourism
  • Airline operations
Stefano Niavas

Partner & Managing Director


  • Store operations
  • Cost of goods sold
  • Go-to-market in Emerging Markets
  • African consumers
Vaishali Rastogi

Senior Partner & Managing Director, Head of BCG, Southeast Asia


  • Head of BCG in Southeast Asia
  • Leads BCG's Marketing, Sales & Pricing practice in Asia-Pacific
  • Leads BCG's Center for Customer Insight for Southeast Asia
  • Go-to-market strategy and execution
Mario Simon

Global Topic Leader, Customer Engagement

New York

  • Leads BCG’s global work in customer engagement
  • Demand Centric Growth (DCG)
  • Marketing strategy
  • Branding strategy
Jeff Walters

Partner & Managing Director

Hong Kong

  • China
  • Emerging markets
  • Consumer goods
  • Consumer and customer insight
Center for Customer Insight