Building Technology to Create Advantage in Health Care

A new digital strategy brings the patient experience into the 21st century.

A medtech company that develops and manufactures devices and therapies to treat more than 30 chronic diseases—including heart failure, Parkinson's disease, and chronic pain—wanted to create an integrated cross-digital platform. The goals of the platform effort were to leverage existing products, connect them to the cloud, drive more patients through the care pathway, reduce the cost to serve for clinicians and reps, and create the potential for new software revenue streams through data science services.

BCG helped the medtech company modernize patient care by designing a digital trialing solution comprised of four parts:

  • Patient app with digital diary on an Android device
  • Physician portal for real-time data access
  • Digital concierge
  • Neuro-connected care technology platform.

BCG helped the company fashion a solution through an extensive series of client immersion sessions. The resulting digital solution directly addressed pain points along the care pathway, including increasing patient awareness of alternative therapies; improving data accuracy; improving the physician’s ability to support more patients by reducing burden; and enhancing trial and implant experience through fewer in-office visits.

Medical Devices & Technology