Related Expertise: International Business, Business Model Innovation
This article is the fourth in a series exploring the profound changes in globalization and how to navigate this new world.
The world’s most recognizable multinational corporations—McDonald’s, Procter & Gamble, and General Electric, among others—spent many decades building their vast global footprints and brands. They invested massively over the years in physical assets, local talent, on-the-ground operations, and marketing in scores of countries. Over time, many of them constructed globe-spanning supply chains designed to make, transport, and sell their offerings to customers around the world.
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Now, companies can expand globally at astounding speed, and with dramatically less investment, thanks to new business models. China’s Xiaomi, for example, teamed up with an e-commerce company in India to become the second-largest player in that country’s crowded smartphone market in just two years—despite having no local manufacturing or physical retail presence. Uber was able to enter 77 countries in six years, also with little investment in value-adding assets, by reaching digitally connected consumers through its global platform, while Netflix penetrated more than 190 countries just seven years after launching its streaming service.
Established companies are also taking advantage of new business models to expand their offerings. Rolls-Royce and Philips, for instance, are using their products as platforms for selling services, rather than just equipment, to global customers.
Understanding which business models can succeed in these challenging times is a critical area of concern for corporate leaders. The macroeconomic statistics are sobering: global GDP growth continues to hover at 2% to 3%, and the contribution of trade to global GDP has stalled in the past decade. Moreover, rising protectionism is making it harder to compete in many of the world’s most alluring emerging markets, and Brexit and threats to major trade agreements in the West have spurred declarations that globalization is in retreat.
A confluence of technological, social, and geopolitical developments has fundamentally altered the economics of doing business globally. As we have described in previous publications, globalization is being radically redefined by a combination of rising economic nationalism, the expanding reach of digital technologies, and changing customer behavior. (See “The New Globalization: Going Beyond the Rhetoric,” BCG article, April 2017.)
Yet numerous companies are finding tremendous opportunity in this transformed global economy. (See “Shaping Your Own Growth in the New Global Era,” BCG article, August 2017.) And in many cases, that opportunity arises from innovative business models made possible by the very forces that are redefining globalization. These models rely less on the physical movement of goods and fixed investments in markets, and more on leveraging digital connectivity and ecosystems to expand across borders.
We have identified seven business models that companies are using to alter the competitive landscape in the new global era: cross-border servitization, asset-light market entry, adding value through software, global digital ecosystems, global personalization, multilocal manufacturing, and developing multiple national identities. (See the exhibit.)
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The ability to leverage business models that reflect the new global paradigm will increasingly differentiate the growth leaders from the laggards in the years ahead.
To understand these new business models and why they are succeeding, it is important to explore the technological, geopolitical, and societal forces that have been fundamentally altering the economics of many global industries over the past decade. The costs of factors such as labor, compliance with government regulations and trade rules, reaching and engaging with consumers, and collaborating with global partners are all changing. (See “Changing Cost Structures in the New Global Era".)
Six developments in particular have contributed to the rise of new kinds of business models:
In many countries, state capitalism is also making it more challenging for companies to succeed with traditional business models. State-owned enterprises now account for 23% of the world’s 500 biggest companies, compared with 9% in 2005. State capitalism is also evident in direct subsidies of domestic industries, the growing power of sovereign wealth funds in mergers and acquisitions, and procurement policies that favor local companies in awarding government contracts. This rising economic nationalism is forcing international businesses to reconsider their physical presence and the way they operate in various countries.
The innovative business models made possible by the technological, geopolitical, and societal forces that are reshaping international business allow companies to seize large growth opportunities in the form of access to new markets, and new ways to add value for customers. In particular, these models take advantage of technology developments that make it much less expensive to reach customers and provide services, which, in turn, increases demand for those services.
The following seven business models are particularly prominent among companies that are succeeding in the new global era. It is important to note that these are neither exhaustive nor mutually exclusive; rather, they provide a view of the expanding set of possibilities for accessing new markets and finding new avenues for growth.
Cross-Border Servitization. Manufacturers have traditionally relied on selling physical products and replacement parts to customers around the world. But rising trade barriers and customers’ limited financial resources—especially in emerging markets—are making it harder to grow with this approach. By focusing more on delivering digital services and end-to-end solutions, manufacturers are creating new growth opportunities in new and existing global markets.
In this so-called servitization model, providers are compensated for a product’s performance rather than for its physical value. By aligning the incentives of the provider with those of customers, such arrangements make costs more predictable for both parties and can increase the output generated by an asset. The rise of the Internet of Things and advanced data analytics, as well as customers’ growing preference not to own assets, are propelling this trend.
Rolls-Royce’s TotalCare program is a good example of servitization. TotalCare’s global value stream, which includes a data analytics center, real-time communications, and a regional/local service network, is very different from the model that aircraft engine manufacturers have traditionally used to provide service for their products. The program is part of Rolls-Royce’s pay-per-use international business model. Instead of simply selling jet engines and kits of parts to customers, the company charges its customers per hour of engine uptime delivered, often dubbed “power by the hour.” Through its global analytics center in Derby, UK, the company monitors data transmitted from sensors in the engines to plan maintenance and repair proactively, and minimize service disruptions. In many cases, on-the-ground technicians can leverage Rolls-Royce’s global expertise through real-time communications while servicing and repairing engines. Rolls-Royce estimates that TotalCare extends the flying time between engine overhauls by around 25%.
In industries such as mining, medical care, and farm equipment, the servitization model is proving to be effective at meeting evolving local customer needs with global capabilities and enabling companies to compete more effectively with low-cost providers of commoditized products. As companies add services and solutions to their portfolios, their cost of entering new markets will fall, and new cross-border networks for delivering goods and services will emerge.
Asset-Light Market Entry. Partnerships, digital connectivity, data analytics, and the growing reach of global IT platforms all make it easier for companies to enter new markets quickly, with less upfront investment. Partnerships can provide distribution, logistics, and marketing support that otherwise could be very costly to build on the ground. Partnerships with local players can also reduce the risks of entering specific markets.
The experience of Xiaomi illustrates how platform-based partnerships can enable a new entrant to capture a sizable opportunity. To enter India, Xiaomi teamed with local e-commerce company Flipkart. By offering its low-cost smartphones through online flash sales on Flipkart, Xiaomi captured 11% of India’s smartphone market and registered $1 billion in sales within two years. Xiaomi is now investing to expand its “offline” brick-and-mortar retail channel and its manufacturing footprint in India.
Because global platforms aggregate buyers and sellers, they enable companies to access global markets at a fraction of the cost of traditional distribution and logistics networks. The online platform eBay reports that nearly 60% of its US-based sellers reach more than ten foreign markets, compared with only 8% of companies that rely on traditional, distribution networks.
Adding Value Through Software. Digital technology and the growing interconnectivity of devices are enabling companies to add value to their products globally through software features, as opposed to delivering features only through a product’s hardware, sold locally. This approach is making it easier and more economical for manufacturers of physical products to reach and serve customers around the world, an advantage that software companies have been exploiting for years.
Tesla’s use of software upgrades to alter features and the user experience of its electric cars in the countries where the company operates is a good example. Tesla upgrades autopilot features on its cars remotely, for example, and temporarily extended the range of cars in Florida during Hurricane Irma in 2017 through a software upgrade. Tesla also uses software to diagnose problems and make adjustments to improve safety in cars globally. After its lithium-ion batteries caught fire on highways in three separate incidents, Tesla found in its data a potential cause: a feature that automatically lowered the car’s ground clearance at high speeds in order to improve aerodynamics. This was allowing highway debris to hit the batteries and cause the fires. Tesla addressed the issue globally by remotely upgrading software in its vehicles to avoid lowering ground clearance at highway speeds until the cars could be brought in for a more permanent solution. The remote fix avoided what could have been a global recall that would have been expensive for the company and inconvenient for customers, not to mention damaging to the brand.
Global Digital Ecosystems. A growing number of companies are building international businesses by using digital technologies to leverage networks of partners spanning many countries and industries. These digital ecosystems are used to deliver best-in-class technology, add features to products, ensure the interoperability of IT systems, and accelerate commercialization.
Alipay, the Chinese online payment provider, has successfully targeted international travelers by forming an ecosystem of banks, payment gateways, and such service providers as Uber and Marriott. Alipay enables travelers to pay for purchases, book hotel rooms, and arrange transportation without leaving the Alipay ecosystem. This helps Alipay retain and engage customers across numerous contexts and meet customers’ needs, even for products that are not core to Alipay’s original offering.
By collaborating with developers and technology partners through such global digital ecosystems, companies can introduce innovative products and services more frequently and add features to existing products. In the process, these ecosystems are transforming “value chains” into “value networks,” in which value addition is no longer sequential and one-dimensional, and doesn’t occur only before the customer receives the offering. Instead, it is a continuous and multidimensional activity.
A global ecosystem can touch many industries and coordinate services and solutions from a wide range of organizations. Google’s Android, for example, provides a platform that integrates functions for consumers and business users from developers around the world. Functions include entertainment and tools for managing workflows, coordinating manufacturing operations, and facilitating remote, real-time collaboration. The top 140 apps in the Android ecosystem are estimated to originate from 28 countries. Baidu, one of the leading internet companies in China, has built a platform for autonomous driving and has assembled an ecosystem of more than 50 partners, including automakers, tier one suppliers, component producers, academic institutions, government departments, and artificial intelligence developers. Its goal is to offer fully autonomous driving capabilities within the next three years. Similar efforts to foster ecosystems are underway at such leading technology companies as Apple and Amazon, as well as older industrial companies such as GE, ABB, and Volkswagen.
Global Personalization. Technology and big data are making it feasible for companies to deliver personalized experiences through their digital platforms directly to customers’ connected devices—wherever they are.
Part of Netflix’s global success can be attributed to its approach to personalizing content for users around the world. Instead of segmenting subscribers by country, Netflix has used its data analytics capabilities to develop a powerful content recommendation engine that segments subscribers into 1,300 global “taste communities” based on individuals’ viewing habits and preferences.
Advances in artificial intelligence are making it easier for companies to deliver personalized offerings at scale to borderless, digitally connected customers. Starbucks, for example, has fine-tuned its AI algorithms to personalize offers, rewards, and recommendations to individual customers on the basis of their purchase history and interactions through email and mobile apps. Global data is used to deliver offers based on a customer’s location, online persona, and local weather conditions, enabling Starbucks to treat a customer anywhere in the world as a “segment of one.” Such personalized offers have led to a threefold increase in spending by existing Starbucks customers since 2016 in the centers where this has been rolled out.
Multilocal Manufacturing. Industry 4.0 manufacturing and collaboration technologies are prompting companies to reassess traditional global manufacturing strategies, which concentrate production in large factories located in a few low-cost countries. These advances in manufacturing systems are making it more cost-effective to operate a larger number of smaller, flexible production facilities located closer to end markets. Such multilocal manufacturing makes it more economical to make small batches of customized products and get them to market faster.
Adidas is beginning to introduce multilocal manufacturing for its sports shoes. The company has traditionally concentrated its production in a few lost-cost countries. Now, it is building small, highly automated factories in developed countries like the US and Germany that deploy 3D printing, computerized knitting, robotic cutting, and other advanced processes. Adidas expects that the proximity of these facilities to its markets will enable it to get finished shoes to retail outlets much faster and respond more quickly to customers’ changing preferences and trends. Similarly, by being an early adopter of advanced manufacturing technologies, New Balance is able to generate 70% of the value of its premium shoes in the US as opposed to shipping them from a few large, low-cost plants. Under Armour opened a highly automated plant in Baltimore, Maryland, that serves as the foundation for the company’s “local-for-local” vision to design products for and make products in markets around the world. The facility, called UA Lighthouse, features additive manufacturing, robotics, and full-body scanners. Under Armour also plans to build factories in Europe and Brazil in order to serve consumers in those regions.
Developing Multiple National Identities. A less recognized but equally profound shift in business models is happening in response to rising economic nationalism. Many companies are deepening their identity and footprint in specific countries to comply with norms for higher local content requirements and address heavier government influence. As a recent BCG analysis showed, companies are increasingly discussing and accounting for political risk as an important element of profitability. As political and socio-cultural considerations increasingly affect companies’ presence and value proposition in key markets, the need for robust strategies that account for these nonmarket forces becomes ever more important. Such strategies may involve making job-creating investments, working visibly to address local and national priorities, and adapting operations and internal processes to local workforce needs. A strong local identity can also help companies meet the procurement policies of state-owned enterprises and gain access to state capital. This approach is in sharp contrast to the centralization of many processes and functions, such as data analytics and digital marketing, which is driven by digital technologies.
GE has started to establish manufacturing facilities in various countries to meet local production requirements and navigate growing economic nationalism around the world. GE has flexible production lines in Brazil and India, for example, that can adjust quickly to changes in demand and market access. GE also has more than 30 plants in China that help it fulfill local content rules associated with the country’s massive One Belt, One Road infrastructure initiative. In industrial goods, consumer durables, telecom, and technology, there are similar examples of companies adapting to local markets in the Americas, Europe, Africa, and Asia.
The scope and pace of the technological, political, and societal forces that are reshaping the global economy are unprecedented and are opening new competitive fronts in the global marketplace. The new business models that companies deploy to capitalize on the opportunities and build long-term advantage must be supported with new capabilities, approaches, and organizational structures.
Data analytics and AI capabilities will increasingly provide key insights to inform marketing, pricing, and service networks strategies. At the same time, companies will need to shorten product development cycles and adopt iterative product releases while working with an ecosystem of partners to create specialized, best-in-class offerings. As customer centricity becomes global table stakes, organizations will have more local, customer-centric capabilities that feature global expertise and real-time access to the information needed to make decisions. Over time, the need for large headquarters operations will likely decline as data transparency and global knowledge drive the decentralization of innovation and decision making.
Engaging this ambitious transformation agenda is a prerequisite to winning in the new global era. It should be an urgent priority for all executives.
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