Marguerite Fitzgerald is the global lead for lodging and leisure and strategy at Boston Consulting Group. She is a core member of the Corporate Finance & Strategy and Consumer practices for the firm. She has worked across travel and tourism industries (airlines, hotels, cruise lines, theme parks) as well as in different geographies (Australia, Asia, Europe, the US, the Middle East, and the Caribbean), and has a strong interest in consumer-led strategy, operations, loyalty programs, and innovation and transformation.

In her recent engagements, Marguerite has developed international strategies (both entry and growth) for leisure companies—including cruise and theme parks; developed a methodology to improve productivity of customer-facing operations while increasing customer satisfaction and revenue for leisure-focused providers; and supported operational and commercial transformations for cruise lines, hotels, and theme parks.

EDUCATION

  • MBA, INSEAD
  • BA/BE, first class honors, linguistics and electrical engineering, University of Melbourne

HONORS AND AWARDS

  • Best final year engineering project, Siemens Prize for Innovation, 2001
    Grande expertise, solide expérience