BCG's subsidiary, Expand Research, conducts qualitative and quantitative research in order to compare individual company data to industry benchmarks. Research findings can then be linked to strategy and a long-term operational roadmap.
An extensive set of benchmarks covers technology investments, productivity, operations, human resource strategies, and a host of other business functions. These benchmarks can be compared with a client’s core activities over time. Roundtable discussions allow institutions to explore qualitative issues and collectively improve performance against benchmarks.
This type of research can be used to improve capabilities in core business areas such as client intelligence, trading strategies, and business productivity. Similarly, technology data can be applied to technology management and strategy, application development and support, and infrastructure.
Benchmarking is an essential practice that can help institutions understand their own operations, control costs, and improve efficiency.