A Global Impact

BCG helped one of India's largest insurers rethink its customer journeys all along the value chain in order to achieve dramatic improvements in turnaround times and rates of “first time not right”—as well as overall operational productivity.

BCG partnered with an Asia-Pacific P&C insurer to create a generalized linear model that would lead to more competitive and profitable pricing.

BCG helped a major European insurer take a holistic approach to complexity reduction and introduce a new core IT system for policy administration.

A large international insurer suffered from low customer satisfaction and low productivity in contract changes. BCG applied five digital initiatives to help the company improve its customer focus, cut costs, and increase efficiency.

BCG helps a struggling P&C firm make the tough decisions needed to turn its operations around.

A large insurer applies BCG’s unique approach to pricing to its motor insurance products and discovers that an updated, disciplined strategy can deliver growth and value while building new organizational capabilities.

BCG helps a large international insurer transform its processes to achieve faster, more transparent customer service and increased efficiency.

An EU insurer is transforming its governance, internal business processes, and capital management and capital calculation approach for Solvency II.

Changing regulations and a desire for greater customer interaction prompts an insurance provider to rethink its business model.