As countries and governments face new challenges, new demands, and increasing economic and technological complexity, departments and agencies are finding that their old missions and structures are no longer the best way to operate. Many need to re-think their operating model, structure, processes, and people in a way that maximizes results and minimizes the risks.
Transformation is a high-risk venture for any organization, but when done well, it can radically improve the way government works and make it fit for the future. Achieving this requires preparation and effective leadership alignment, program management, and execution to keep services running and ensure that change sticks.
BCG’s “three peaks” framework for transformation in the public sector guides organizations through every phase of the end-to-end transformation process.