Becoming a More Consumer-Centric Fashion Retailer
By undergoing a transformation to focus more on the customer experience, an international apparel retailer reversed a downward slump and improved its image.Read the story
BCG uses holistic, methodical approaches to help our retail clients address their most important business issues and improve their results.
BCG helped a specialty retail chain redesign its store and customer service processes to dramatically increase customer satisfaction.Read the story
BCG helped a hard goods retailer design a new store concept targeted at delighting its customers and bringing that new store concept to market quickly.Read the story