From Understanding to Impact

Across the globe, we have worked with telecommunications providers in every stage of development—from start-ups seeking entrance into the market to established telcos reinventing themselves in the face of new market pressures. They have found effective strategies for not only surviving but also thriving in a highly competitive industry.

Telco Makes a Turnaround Under Pressure

An Asian conglomerate turned a stagnant telecommunications division into a growing business in just six months.

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Improved Customer Service Leads to Unexpected Benefits

A European telco overhauled its customer service processes. Along the way, it also cut labor costs and improved agents’ job satisfaction.

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Telecommunications

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