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Jorge Colado

Partner & Managing Director

Madrid

Jorge Colado is a core member of The Boston Consulting Group’s Financial Institutions practice.

Since joining BCG in 2005, Jorge has worked with leading banks to help them adapt their business models to a changing marketplace. He has led projects to help clients develop and implement customer experience programs, identify the most profitable customers, and segment their commercial initiatives.

Jorge has partnered with a number of major institutions to create digital strategies, design and launch sales force effectiveness programs, and redesign call centers. His client engagements have also covered new pricing models, large-scale transformation programs, and cost-efficiency improvement initiatives.

Prior to joining BCG, Jorge worked as a consultant for Arthur Andersen in the financial commodities risk consulting department. He previously worked for Barclays Bank Capital Markets in London.

Areas of Expertise

  • Corporate and retail banking
  • Digital strategy
  • Pricing
  • Customer service
  • Customer segmentation
  • Branch excellence
  • Sales force effectiveness
  • Branch layout optimization

Education

  • Business administration and law degree, Comillas Pontifical University
Experts
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