Advanced AI can transform customer service operations from a reactive cost center to a proactive value creator—but success depends on building the right operating model.
Education
- MBA, Wharton School, University of Pennsylvania
- BComm, H.R. College of Commerce and Economics
Kirti Choudhary is a core member of the Financial Institutions and Tech & Digital Advantage practices at Boston Consulting Group. Since joining BCG in 2010, she has focused on front to back transformations and world-class digital channels, as well as agile at scale. She has worked with financial service firms in the US, Australia, Canada, the Middle East, and India.
Kirti has experience working with clients in mobile and online banking, credit cards, commercial and consumer banks, and co-branded credit cards. She is a qualified Chartered Accountant and previously worked for PriceWaterhouse in assurance.
