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Financial Institutions

As customer expectations evolve, financial institutions must become bionic organizations that serve customers in ways that the industry has only begun to envision. BCG helps financial institutions transform their services and use digital innovations to build for the future.

Financial institutions must do more for customers in every industry, and find ways to exceed expectations despite margin pressure. Should a bank integrate environmental, social, and governance considerations into its financial services strategy? Set a new vision for its digital future? BCG helps organizations across the financial sector assess potential pathways and make the transformative moves necessary to thrive.

How BCG Helps Define a Digital Future for Financial Services Institutions

BCG’s work in the financial services industry—nearly 4,000 engagements over the past five years—has deepened our knowledge, enabling us to develop advanced financial sector models, benchmarks, and proprietary databases for meeting challenges across all banking segments. We use these and other tools to continually refine our predictions for the sector.

A Full Suite of Offerings for Digitization in Financial Services

BCG’s solutions are tailor-made for financial services institutions. They help banks build digital banking experiences from scratch, illuminate the path ahead for emerging fintech strategies, and transform from front to back. BCG’s solutions give financial organizations the tools they need to deliver unparalleled value.



InQbate by BCG is a digital banking platform and accelerator with all the fundamental building blocks you need to build a digital bank.

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F2B Digitization

Front to back (F2B) digitization enables financial institutions to deploy all digitization levers at the same time, revolutionizing banking and unlocking value.

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SmartBanking AI

The use of AI in financial services can enable banks to build deeper customer relationships by delivering bespoke solutions. Find out how SmartBanking AI works.

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FinTech Control Tower by BCG

Our powerful, global fintech platform draws on proprietary data tools, the latest market intelligence, and BCG’s expertise to help clients uncover opportunities and execute on their fintech agenda.


CO2 FI by BCG helps financial institutions meet their climate impact goals.


How Citizens Is Competing—and Winning—Against Fintechs

Michael Ruttledge, CIO of Citizens, explains how a digital transformation has allowed the company to compete against fast-moving startups.

Meet Our Financial Services Consulting Leaders

Explore Our Insights on the Financial Services Industry

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Banks Can Bet Big on Social Impact

Financial institutions that lead on social tend to outperform. But there is no “net zero” for social—and banks are struggling to seize the opportunity.

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Financing a Net-Zero Middle East

Regulators, development banks, and financial institutions hold the key to reaching net zero in the region. How can they approach the transition for the benefit of all stakeholders?

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Financial Institutions