Transformation challenge

Business Transformation

Transformation is essential—even for companies that are doing well. BCG’s business transformation team helps clients unlock their full potential and accelerate performance and value creation in a sustainable way.

Although many business transformations deliver short-term impact, 75% fail to deliver long-term, fundamental change. Successful company transformations are marked by three critical outcomes:

  • Sustainable value creation: Gains are sustained post-transformation, with a focus on continuous value delivery. 
  • Step changes in capabilities: The organization is fully equipped to deliver changes and drive continuous improvement. 
  • Sustained culture shift: The culture ensures that the organization is aligned and engaged in new ways of working. 

These companies are three times more likely to outperform average short- and long-term total shareholder return for their sector. The 50 largest transformations that BCG worked on over a recent five-year period have delivered 15% higher TSR for those companies compared to relevant stock indices.


Our Business Transformation Services

We partner with our clients to accelerate performance and drive value creation, using a proven methodology tailored for business transformation.

We partner with clients to deploy an industry-leading proprietary methodology that ensures a relentless focus on value. Our methodology is based on deep experience, which has shown that to create sustained results, programs must address the what and the how of strategic transformation.

The what focuses on making the right improvements in operations and processes, including:

  • A holistic strategy to uplift end-to-end business performance, supported by a transformative approach covering the entire business.  
  • Revenue growth driven by actions such as pricing optimization and salesforce activation and effectiveness, all tied to metrics and KPIs. 
  • Cost reduction realized through cost excellence, organizational simplicity, capital efficiency, and other measures, also tied to metrics and KPIs. 
  • An improved balance sheet from optimizing working capital and liquidity management.  

The how sets up a company for sustained success through:

  • Executional certainty. All change efforts are coordinated through a transformation office and backed by financial tracking, a defined transformation structure, and rigorous processes and tools to embed and reinforce change. 
  • Leader enablement. Leaders agree on what needs to change. They’re motivated to deliver on objectives, accountable for results, and lead by surrounding themselves with teams of champions. 
  • People engagement. People feel seen and supported, and they understand what is happening and why. They are energized by the vision, motivated and enabled to contribute, and upskilled to support their growth. 
  • Desired culture. The culture is aligned to the transformation vision, and leaders role-model target behaviors. Teams exhibit these same behaviors, which are embedded throughout the organization’s structures, processes, and policies. 

Our business transformation consultants work closely with clients to drive strategic impact quickly, so an organization is engaged and able to make the impact stick.

How We Work with Clients

Our Clients’ Success in Business Transformation

We have supported thousands of large-scale business transformation programs for enterprises in a diverse array of industries around the globe. Our clients achieve measurable results, including increased revenue, reduced costs, and accelerated performance.

How Heineken Europe Is Transforming Its Supply Chain

The brewer launched a supply chain business transformation program to reduce complexity, build new ways of working, and reduce its carbon footprint. Here’s how it succeeded.

Bringing the Charm Back to Pandora: The CEO Talks Transformation at the World’s Largest Jewelry Brand

Pandora CEO Alexander Lacik describes the three-pronged business transformation program that helped his company revive excitement about the brand and reconnect with customers—while also radically reining in costs.


Our Solutions

We deploy a number of proprietary tools to ensure that the how of a transformation strategy is set up for success, including:

KEY by BCG

A successful business transformation requires unparalleled transparency—from initial design through execution. Unlock value and manage complexity through every change with our portfolio and program management software.

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BCG U Transformation Academy

Build new capabilities that drive transformation success with an outcome-focused, comprehensive upskilling solution developed by transformation experts, tailored to your unique goals and delivered at scale.

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Leadership Coaching

Our coaches—former C-suite executives with track records of successful transformations—help leadership teams shift their mindsets and behaviors, which allows them to show up differently through a change process and ultimately deliver on a transformation.

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Orgvantage

Uncover the path to high performance with our holistic organizational diagnostic. It evaluates your organization against key levers to assesses how well it is set up to perform and where the focus of the transformation should be.

Meet Our Business Transformation Experts

Our business transformation consultants have senior-level experience leading large-scale company transformations across the globe.


Our Insights on Business Transformation

Change Your Trajectory: Monthly insights on business transformation.