A Renaissance for Telcos
GenAI gives telcos the opportunity to reinvent their company. Microsoft’s Silvia Candiani sees customer care improvements, massive productivity gains, and new services as the areas where AI will have the biggest impact.
Technology, Media, and Telecommunications
TMT companies don’t just look to the future—they define it. We help unleash their full potential, so they can turn possibilities into reality. And advance the world.
AI’s Impact on Internet Companies
Vaishali Rastogi
Technology, Media, and Telecommunications (TMT) companies deliver the products, infrastructure, and content that boost resilience and sustainability across industries, and across society. But they also face challenges that require them to think boldly, respond quickly, and continuously improve. BCG’s TMT consultants help companies do that, working collaboratively with them to build a foundation for delivering tangible and lasting change.
Our Services for TMT Companies
Technology Industry
The technology industry is fast-moving and volatile. Even the winners can’t rest on their accomplishments, and reinvention has become as crucial as invention. We help tech companies pioneer new business models, enable change within—and through—their organizations, and sustain performance in a competitive market. But we also help them rediscover, and reenergize, their purpose. So they can create value for shareholders and society alike.
Media Industry
Serving up great content is table stakes in today’s media industry. As consumption patterns and spending shift, we help media companies adapt. That means developing the pricing and customer acquisition strategies that let clients win with subscription-based models. It means leveraging AI and advanced analytics to create personalized experiences. And it means improving operational efficiency, organization design, and customer insight to make a new business model succeed and a successful model even better.
Telecommunications Industry
Connectivity fuels the new reality—and telecommunications companies have an opportunity to expand deeper into the digital ecosystem. We help clients seize new opportunities—and beat back familiar challenges, such as price pressure and competition from agile digital players—by focusing on seven key enablers: data-driven customer centricity, next-generation B2B, beyond-the-core expansion, network excellence, new ways of working, AI at scale, and simplification and digitization.
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How We Work with TMT Clients
As the TMT industry experiences new shifts and dynamics, challenges—and opportunities—are evolving. We collaborate with clients in a full range of topic areas. Here are just a few:
Digital Inclusion
Digital connectivity empowers individuals and societies, yet only slightly more than half of the world’s population has access to high-speed broadband. While new 5G technologies can help bridge the digital divide, digital inclusion is not just about infrastructure: it’s also about affordability and education. We help TMT clients develop the strategies and partnerships needed to bring more people, as well as enterprises, into the digital age.
Growth Tech
Bold ideas shape the future—if they are nurtured and executed in the right way. Growth techs are startups and hypergrowth firms that pioneer radically new solutions using technology. We collaborate with them on topics such as pricing and monetization, organization design, and operating model, to help growth techs unlock value and scale their businesses quickly.
Future of Television
Digital disruption is transforming the creation, distribution, and consumption of television content. We work with companies across the TV ecosystem, helping them master the capabilities that are increasingly critical for adapting—and succeeding—in an evolving market. Chief among those enablers: analytics, personalization, pricing, and partnerships.
AI-Driven Lifetime Value
For TMT companies, AI has become a potent tool for sales growth and customer retention. But AI requires an approach that also includes advanced analytics, automation, and execution. We help identify the right AI use cases, deploy the right technologies, and develop the right processes. Already, TMT clients are using AI for predicting and reducing churn, generating next-best offers, and creating “segment of one” experiences.
Meet Our Technology, Media, and Telecommunications Global Leadership
Our experts develop the TMT business models, strategies and capabilities—technical and human—that spark transformation, insight, innovation, and value. They’re supported by a global network of data scientists, digital business leaders, IT experts, and thought leaders in areas such as people and organization, marketing and sales, and pricing. It’s a holistic approach that we apply across TMT.
Explore Our Insights on Technology, Media, and Telecommunications
How Tech and Telecom Can Create a Triple Win in Green
The information and communications technology (ICT) sector can help its customers reach their sustainability goals by providing the technologies and connectivity needed to improve efficiency, reduce energy use, and raise productivity.