Operations Challenge


Operations can be a vital component of competitive advantage—and achieving excellence is more important than ever. BCG’s operations consulting teams help clients unlock value from every aspect of their operations. 

Maximizing operational efficiency and effectiveness has never been easy. Yet excelling at operations management is even more daunting today owing to supply chain disruptions, trade instability, changes in customer expectations, and the rise of digital operations. At BCG, we partner with clients at every level of their organization to drive transformational change—and impact—in key areas of operations management ranging from procurement, service operations, and supply chain to manufacturing, capital project management, and end-to-end operational excellence.

Our Operations Services

How BCG Unlocks New Value from Operations

At BCG, we know that excellence in operations—including managing operational costs and driving topline growth--is core to both competitive advantage and a sustainable future. We draw on our global operations consulting team to deliver tangible, enduring impact across our clients’ entire operations management value chain.

To unlock this potential, we partner with our clients at every level of the organization. And we deploy a unique blend of industry, operations, and digital operations expertise to accelerate results while building capabilities customized to each client’s unique circumstances.

We strive to help our clients win today and thrive tomorrow.

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BCG Ranks as a Worldwide Leader in Operations Improvement Consulting

BCG was named a leader in the IDC MarketScape: Worldwide Operations Improvement Consulting Services 2023–2024 Vendor Assessment due to our focus on fast, measurable impact through execution and more.

BCG’s Operations Work with Clients

We have completed more than 3,000 operations projects for clients in recent years. The stories featured here speak to the impacts our operations teams have achieved through close partnerships with clients.


Our Operations Tools and Solutions

Supply Chain AI

Supply Chain AI takes a holistic approach to transforming a company’s supply chain, from strategy and design through integrated planning and optimized execution. Backed by a unique set of AI solutions from BCG X, we enhance seven key supply chain capabilities while developing the plans, processes, skills, and culture that fuel and accelerate transformation.

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Powered by cutting-edge machine learning and optimization models, BCG X's proprietary advanced analytics solution solves end-to-end supply chain optimization problems easier, faster, and more cost-effectively.

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MFG AI’s integrated offering for AI-powered manufacturing transformations brings together BCG’s operations know-how and advanced analytics capabilities to unlock value at scale on the shop floor, enabling a 10% to 25% productivity improvement.

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Procurement AI

Advanced analytics and AI enablers optimize spend, category management, and supplier collaboration.


Compass Performance Benchmarking by BCG

Our proprietary solution provides performance comparisons against best-in-class leaders to unlock competitive advantage in operations.

Our Centers of Excellence for Operations

Meet Our Operations Consulting Leaders

The 1,000-plus operations consultants who make up our global network have a long track record of partnering closely with clients to help unlock new value from every aspect of their operations. Our team includes dedicated experts in areas such as operational cost consulting, generalist consultants with a focus on operations, senior advisers, and Operations Center members.

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Profit from the Source: BCG’s Book on The New Role of Procurement

To succeed in challenging times, CEOs must do the seemingly impossible: capture cost savings while achieving additional competitive advantages, including innovation, sustainability, and resilience. CEOs can do all of this by taking what may seem like a surprising step: empowering their procurement function to liberate new value from their top supplier relationships.

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Our Latest Insights on Operations


Building Sustainable Capabilities in B2B

BCG’s Johannes Goltsche identifies the areas where leaders should focus right now. Getting the right talent and transforming processes are among the most important.

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The Zero-Based Factory

To enhance competitiveness, companies must take a clean-sheet approach to deciding what, where, and how to manufacture.

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