Our Insurance Benchmark measures customer focus, digital readiness, and more—helping insurers spot and close performance gaps.
To adapt, both retail and commercial insurers must:
- Rethink their value propositions and improve the customer journey by offering more personalized products and reinventing distribution.
- Operate efficiently to minimize costs and maximize margins.
- Form new partnership ecosystems.
- Adopt digitization—including artificial intelligence (AI), smart operations, and advanced analytics—and combine human creativity and expertise with the power of technology to build for the future.
Our Approach to the P&C Insurance Market
Our property and casualty insurance consulting team helps P&C insurers transform and work more efficiently to reduce costs and improve the value they deliver to customers and shareholders. We do this by:
- Identifying the strategies, partnership agreements, technology investments, and M&A deals that spark growth
- Working with clients across the insurance value chain, including product development, sales, underwriting, claims, payments, and customer service
- Combining digital transformation expertise with knowledge of strategic workforce planning to help clients adopt agile at scale and future-proof their workforces
Our approach to P&C insurance consulting is built on our understanding of the non-life-insurance business. That comprehension was developed in part through our work with some of the world’s preeminent insurance players, our knowledge of p&c insurance trends, industry sectors, and regional markets, and our partnerships with leading clients through enterprise-wide transformations.
We combine our P&C insurance consulting capabilities with a set of proprietary tools.
Our Property & Casualty Insurance Tools
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Insurance Excellence Benchmark
Insurance Excellence Benchmark
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Digital Acceleration Index
BCG’s DAI helps companies assess digital effectiveness, set ambitions, spot gaps, and build roadmaps based on survey insights.
Digital Acceleration Index
Explore Our Insights on Property and Casualty Insurance
Article
May 14, 2025
The new tariffs affect everything from insurers' claims underwriting to investment returns. But there's opportunity for companies that navigate the changes successfully.
Report
September 6, 2024
Profitable growth generates superior shareholder returns. US P&C insurers have outperformed many other industries. Whether they can build on this record is an open question.
Article
March 13, 2024
Insurers that build resilience can anticipate shocks, shape or absorb the impact on a company’s offerings, adapt to exploit new opportunities, and reimagine the business.
Slideshow
December 12, 2023
A comprehensive survey reveals three shifts: customers are becoming relatively risk averse, omnichannel journeys are increasingly the norm, and innovative products and channels are growing in popularity.
Value Creators in Insurance
Since 2017, we've taken an annual look at the drivers of sustained value creation in each sector of the global insurance industry, and the winners who have overcome insurance industry challenges.
