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Operational Risk and Resilience

Avoiding pitfalls and minimizing losses—that’s where operational risk management starts but not where it should end. We help companies develop an operating model for risk that mitigates the dangers and drives resilience, efficiency, and growth.

It’s a perfect storm for operational risk and resilience. New technologies are raising new concerns. Regulatory landscapes are evolving. And the ability to absorb shocks is becoming a strategic priority. But as cost pressures mount, the key—and the challenge—is finding a framework for operational risk management that avoids a tradeoff between efficiency and effectiveness.

BCG’s Approach to Operational Risk and Resilience

Our take is simple: best-of-breed resilience risk management is a competitive advantage. It not only lets companies avoid disruption but also helps them streamline processes, improve operational resilience, and spark value—no easy feats. Successful resilience risk management requires the right governance, processes, roles, and culture. In short, it calls for an operating model for operational risk that is prepared to manage tomorrow’s uncertainty and enables the organization to innovate quickly.

To help companies, we have developed a unique operating model that combines deep experience in operational risk with expertise across functional and technical areas—everything from organization design to generative AI. We work with organizations on every aspect of operational risk management, from risk taxonomy to end-to-end risk function transformation. It’s a holistic approach built around four steps.

Embed operational risk management into the business strategy

Establish operational risk governance and an organization structure

Implement a strong risk management framework

Leverage operational risk management enablers

Our Insights on Operational Risk and Operational Resilience

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Mature Risk Management in Uncertain Times

A BCG study reveals how top-performing companies effectively addressed the risk management challenges of recent crises and what other companies can learn from them.

Meet Our Operational Risk Consulting Team

Our risk management consulting leaders help clients manage operational risk and bolster operational resilience. Here are some of our experts.

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