Featured Insights and Perspectives from BCG

The latest insights, ideas, and perspectives from BCG. Explore a cross-section of up-to-date content on the trends shaping the future of business and society.

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The Chatbot is Dead—Long Live the Chatbot

Generative AI can transform online chat sessions into something more real—known as “conversational commerce”—so retailers can reduce the necessity for support by people.

Topics: Artificial Intelligence
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BCG X and GCash Transform Customer Management with AI

Nearly half of all Filipinos don’t use a bank—but now GCash is transforming their financial journeys. GCash partnered with BCG X to build an AI-driven personalization engine that delivers more than 225 million hyperpersonalized messages daily to millions of GCash users, generating ten times higher revenue than GCash’s legacy CRM program.

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The Value of Strategic Partnerships

The energy at AWS re:Invent helps companies engage players in different ecosystems to drive the conversation forward on top issues. BCG’s Jack Grey and AWS’s Tom Adams discuss how partnering together will help both companies inform and fuel their future direction.

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Go to Market with the Industrial Metaverse

The Industrial Metaverse will help companies reduce engineering time and enhance collaboration. AWS’s Bill Foy and BCG’s Tilman Buchner explain how the cloud empowers the Industrial Metaverse by closing the simulation-to-reality gap.

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Featured Insights and Perspectives from BCG

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