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Most Recent Insights
Video
October 17, 2025
Creating Happier Customers: The Vision of Deep Customer Engagement AI
Customers value convenience and great service. It’s why Alfonso Abella wanted to create Deep Customer Engagement AI by BCG X. Not only does it create happier, more engaged customers, it also increases the lifetime value of those customers by up to 40%. In this short video, Alfonso Abella explains how GenAI is able to meet the needs of both customers and the companies trying to help them.
Video
October 15, 2025
How GenAI Transformed PHOENIX group Operations
Discover how PHOENIX is using AI to streamline supply chains, cut costs, and free employees to focus where human judgment matters most.
Video
October 15, 2025
Wholesale Inventory Cockpit: Real-Time Forecasting in Action
Learn how PHOENIX group's AI-powered Inventory Cockpit is unlocking working capital savings and boosting supply chain resilience across Europe.
Video
October 15, 2025
Introducing the AI VoiceBot and ChatBot
See how AI is reshaping customer service at PHOENIX group—resolving queries instantly, improving collaboration, and elevating the human role.
Article
October 15, 2025
Once spectacular, recent medtech sector TSR performance has flagged. But leading companies are racing ahead by tweaking specific innovation platforms, practices, and enablers.
Article
October 15, 2025
Better care for women experiencing hormonal changes at midlife could lead to an eightfold increase in the menopause treatment market by 2030—to $40 billion.
Update
October 15, 2025
CEOs have less time to show tangible value creation. And rapid leadership change creates significant responsibilities for senior executives, boards, and human resources leaders.
Article
October 15, 2025
Current cryptographic standards could soon be vulnerable to attacks from quantum computers. To protect critical systems, companies should begin the transition to post-quantum cryptography now.
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The time for global climate action is now. BCG helps clients accelerate their climate and sustainability journey and seize new opportunities to build competitive advantage.
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