digital government

Digital Government

BCG’s Center for Digital Government partners with leaders in government and society to unlock the potential of digital, data, and technologies to transform the public sector and deliver better outcomes for citizens.

Future-focused governments must embrace and adopt digital transformations in order to thrive. BCG’s deep expertise in artificial intelligence, quantum computing, blockchain, data science, agile, human-centered design, IT architecture, and digital product and service innovation enables governments to meet their public sector digitization challenges head-on.

We help government agencies work in new ways, use data to optimize policy development and service delivery, build end-to-end digital journeys for citizens, and design digital services for governments of the future.

Our Digital Services for Governments

  • Digital Strategy Roadmaps. Together with governments, we develop holistic action plans to accelerate their digital transformation, including building employee capabilities in business and technology, reorganizing government around citizens’ needs, and deploying technology.  
  • Digital Products and Services. Designing, delivering, and deploying working digital products and services—at speed and at scale, and based on customer journeys. Our approach reduces unnecessary complexity often found in government interactions, and better meets citizens’ needs.  
  • Technology Transformation. We build world-class IT services and help governments treat data as an asset by transitioning to digital and data platforms with modular cloud-based architectures. The result is increased flexibility, improved scalability, and a higher ROI.  
  • Digital Transformation. Transitioning to agile-at-scale operating models and adopting agile practices lets governments speed up service delivery and innovate. In parallel, we support strategic workforce planning to build digital skills, strengthen cultures, and attract and retain digital talent.    
  • Value-based Policies and Services. To create value from data, we help governments build analytics capabilities; understand, test, and scale use cases; and ethically deploy new and emerging technologies. We leverage advanced data analytics, artificial intelligence, and robotic process automation in our efforts.  
  • Cybersecurity and Digital Risk. Safeguarding national information by managing cybersecurity risks and buttressing capabilities is critical. We help evaluate the cybersecurity risk profile, assess the security posture, and design and deliver a holistic cybersecurity and digital risk program. 

Our Partners in Public Sector Digitization

Our multidisciplinary team from across our specialized businesses brings unmatched depth and breadth of technology, data and public policy expertise. Our strategic partnership with Public Digital, our non-profit foundation Centre for Public Impact, and our alliances with technical and delivery specialists such as Faethm, Contino, and Salesforce also enable us to bring a holistic end-to-end delivery perspective that ensures strategy is linked all the way through to implementation.


BCG X: Our tech build and design division

Leading tech, AI, and digital capabilities to help governments reimagine the citizen experience, grow innovation capacity, and drive data-informed decisions and policies.

Our Insights on Government Digital Services

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What Will AI Do for Government?

GenAI and other AI tools present unique challenges and risks for government organizations. But if implemented responsibly, AI technologies can help governments make citizens’ lives better.

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2024 Global Report: Trust Imperative 4.0

Explore the latest insights from the 2024 BCG Digital Government Citizen Survey in our new Trust Imperative series report, a collaboration with Salesforce that delves into how Generation AI can transform public sector service delivery and strengthen trust worldwide.

Meet Our Federal Government Digital Strategy Experts

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