Artificial Intelligence and AI at Scale

We bring together business and technology experts—from BCG and from your company—to develop an AI strategy that’s focused on outcomes. Our cross-functional approach lets us identify with surgical precision how generative AI and other AI systems can create value in your business, including highly differentiated “unicorn” AI solutions. It also lets us optimize the roadmap for getting there, prioritizing use cases that create value early in your AI journey while you steadily build capabilities.

Our AI consulting draws from the BCG’s global network of talent, including the AI and digital builders of BCG X. Through agile sprints, we develop AI systems that go beyond prototypes to transform our clients’ business. We leverage BCG’s array of AI products—key sector-specific use cases—so we don’t need to start from scratch. To maximize impact, we reimagine processes end-to-end, leveraging AI’s full potential to drive efficiency, improve decision-making, and enhance experiences. Our proprietary robotaxonomy framework also offers an overview of the ever-changing AI ecosystem, keeping our clients ahead of the latest developments.

One of the key ways we embed AI in an organization is by encouraging the adoption of AI solutions. This starts in the design stage, by building AI solutions that solve real business problems, creating intuitive interfaces, and fostering trust with a range of techniques including transparent models and processes. Our AI consulting also focuses on setting up the support and incentive structures that spark adoption, pushing innovation forward through robust change management.

Data is the lifeblood of artificial intelligence, and generative AI helps build and manage datasets of much greater size and quality. We ensure the quality and accessibility of data, making it easier to use and integrate into processes while setting guardrails that promote security without hindering agility.

While responsible AI was important before the advent of generative AI, it’s become even more critical now. Generative AI raises new ethics issues and operational risks, including the potential disclosure of sensitive information, malicious prompt engineering, and changes in regulation, to name a few. We help implement a set of AI principles and practices that stress accountability, transparency, fairness, and inclusiveness in how you use AI in business.

AI at scale requires a platform that is modular, scalable, and—given the proliferation of foundational AI models—secure. We help our clients from design to implementation, optimizing performance, cost, and security while leveraging robust yet flexible tools (such as modular digital platforms and cloud computing). Our AI consultants also help deploy AI tooling for analytics and visualization, setting up efficient operations across data, modeling, and release pipelines.

You can’t realize the full potential of AI at scale without enabling your people to reach their full potential. And while generative AI will have a profound impact on employee productivity, it will also create a need for continuous upskilling, improved governance, and strategic workforce planning. We help clients design the workforce of the future, transforming individual roles and skills while rewiring the enterprise operating model.