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Operations

Olaf Rehse on Lean in Services

Olaf Rehse is The Boston Consulting Group’s global topic leader for lean services, as well as a core member of the firm’s Operations and Technology, Media & Telecommunications practices.

Since Olaf joined BCG in 2005, his client work has focused on operational-excellence projects in service industries such as telecommunications, media, insurance, and banking.

In his work with service clients, Olaf has helped introduce lean enablement as a way to lower costs, generate competitive advantage, reduce customer-facing cycle times, boost value creation, decrease go-to-market cycles, and motivate employees.

Olaf is an integral part of BCG’s Operations centers in Melbourne, one of ten global-operations centers that serve as hubs for comprehensive operations support and offer tailored, fully integrated solutions to optimize operations for long-term success.

Before joining BCG, Olaf was a principal at Mercer Management Consulting.

Areas of Expertise

  • Lean advantage
  • Enablement and lean academy building
  • Lean and productivity in telecommunications
  • Lean and productivity in administration
  • Lean and productivity in insurance
  • Lean and productivity in energy
  • Customer service operations
  • Optimization of sales organizations
  • Growth strategy

Education

  • MSc, physics, Technical University of Dortmund
  • MA, University of Hagen
Experts
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