BCG worked with British Airways on an ambitious transformation across personnel, leadership, and technology, delivering operational excellence.
Transformative Impact in Action
Explore how we stand shoulder to shoulder with our clients and commit to driving impact where it matters most—building capabilities, scaling applied AI solutions, and strengthening performance to deliver lasting advantage.
29
countries with improved service
Client Impact
BCG partnered with PHOENIX group to turn AI into a scalable capability—optimizing costs, improving service levels, and strengthening supply chain resilience.
60%
efficiency increase
Client Impact
BCG and BCG X teamed with Reckitt to implement a GenAI platform, improving effectiveness while reallocating capacity to higher-value activities.
2x
productivity
Client Impact
BCG and BCG X supported Rio Tinto’s deployment of AI-enabled scheduling, enhancing decision quality and operational efficiency across a complex supply chain.
Our Client Impact Library
When strategy meets execution, extraordinary outcomes follow. See how leading companies around the world partnered with BCG to solve complex challenges, increase value, and change their trajectory. Browse the videos and stories that bring our client impact to life.
Industries
- Automotive Industry
- Consumer Products Industry
- Education
- Energy
- Financial Institutions
- Health Care Industry
- Industrial Goods
- Insurance Industry
- Public Sector
- Retail Industry
- Technology, Media, and Telecommunications
- Transportation and Logistics
- Travel and Tourism Industry
- Urban Planning
Capabilities
- Artificial Intelligence
- Business Transformation
- Business and Organizational Purpose
- Climate Change and Sustainability
- Cost Management
- Digital, Technology, and Data
- Inclusive Advantage
- Innovation Strategy and Delivery
- Manufacturing
- Marketing and Sales
- Operations
- Organization Strategy
- People Strategy
- Pricing and Revenue Management
- Risk Management and Compliance
- Social Impact
Most Recent Insights
Client Impact
Dow Inc. (Dow) turned its lower-emission production into a scalable new revenue stream. Dow’s chief technology & sustainability officer, chief commercial Officer, and IT director explain how the collaboration with BCG made that possible.
Client Impact
Sustainability isn't about ideology. It's about strategy and business. Societe Generale became a leader in ESG by transforming the way it does business, rethinking the value-add for clients, and examining the risks it was willing to take.
Client Impact
The consumer giant reimagined its organization, betting big to free up the capital needed to reinvest in innovation and growth.
Client Impact
BCG used predictive analytics and machine learning to create a real-time personalization experience for Starbucks. We implemented one-to-one personalization offers and recommendations for customers, which led to a 150% increase in user interaction.
Client Impact
By embedding agentic AI directly into daily workflows, one global industrial goods company unlocked agility, resilience, and a 2 percentage-point EBITDA boost in just two years.
Client Impact
BCG partnered with one global pharmaceutical company to transform medical writing and drastically cut timelines.
Client Impact
BCG partnered with The Dallas Foundation to transform its strategy, grant-making model, and donor experience – unlocking more focused, transparent, and sustainable impact for children and families across Dallas.
Client Impact
General Motors’ Norm de Greve explains how GM, BCG, and Microsoft partnered to harness AI-driven targeting and measurement, turning a clearer customer focus into stronger marketing performance.
BCG's Impact in Sixty
Impact in Sixty showcases BCG experts from around the world as they share—in 60 seconds—how they are working with clients and partners to tackle global challenges. View the full series on YouTube.
Impact in Sixty: Tackling Operational Challenges with AI
André Heeg
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Impact in Sixty: Tackling Operational Challenges with AI
Impact in Sixty: Tackling Operational Challenges with AIAndré Heeg
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Impact in Sixty: Using AI to Deliver Innovative Medicine
Impact in Sixty: Using AI to Deliver Innovative Medicine -
Impact in Sixty: Making Room for Deeper Insights and Better Decisions
Impact in Sixty: Making Room for Deeper Insights and Better DecisionsHenry Leon
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Impact in Sixty: Driving Innovation in Energy Production
Impact in Sixty: Driving Innovation in Energy Production -
Impact in Sixty: The Building Blocks of Total Transformation
Impact in Sixty: The Building Blocks of Total Transformation -
Impact in Sixty: From Turnaround to Growth
Impact in Sixty: From Turnaround to GrowthErdener Ortan
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Impact in Sixty: Navigating a Changing Information Landscape
Impact in Sixty: Navigating a Changing Information Landscape -
Impact in Sixty: Bringing AI to the Classroom in Rajasthan
Impact in Sixty: Bringing AI to the Classroom in Rajasthan -
Impact in Sixty: Tackling a Comprehensive Sustainability Transformation
Impact in Sixty: Tackling a Comprehensive Sustainability TransformationDario Accorona
