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The Trust Imperative 2: This time it’s personal

Boston Consulting Group

BCG’s collaboration with Salesforce presents a deep dive into customers’ expectations of, and experiences with, delivery of government digital services in Australia and New Zealand. We surveyed almost 3,000 customers and interviewed 24 government leaders and experts, revealing the important relationship between service delivery and trust, and the implications for data sharing, personalisation and proactive servicing.

Public Sector