Property and Casualty Insurance

To adapt, both retail and commercial insurers must:

• Rethink their value propositions and improve the customer journey by offering more personalized products and reinventing distribution.
• Operate efficiently to minimize costs and maximize margins.
• Form new partnership ecosystems.
• Adopt digitization—including artificial intelligence (AI), smart operations, and advanced analytics—and combine human creativity and expertise with the power of technology to build for the future.

Our Approach to the P&C Insurance Market

Our property and casualty insurance consulting team helps P&C insurers transform and work more efficiently to reduce costs and improve the value they deliver to customers and shareholders. We do this by:

• Identifying the strategies, partnership agreements, technology investments, and M&A deals that spark growth
• Working with clients across the insurance value chain, including product development, sales, underwriting, claims, payments, and customer service
• Combining digital transformation expertise with knowledge of strategic workforce planning to help clients adopt agile at scale and future-proof their workforces

Our approach to P&C insurance consulting is built on our understanding of the non-life-insurance business. That comprehension was developed in part through our work with some of the world’s preeminent insurance players, our knowledge of industry sectors and regional markets, and our partnerships with leading clients through enterprise-wide transformations. BCG senior consultants with deep industry experience, including experts who previously worked for top P&C insurance companies, also contribute to our insight.

We combine our P&C insurance consulting capabilities with a set of proprietary tools.