Schedule disruptions lead to lost revenue and higher compensation costs, with cascading effects on fleet utilization, crew scheduling, and overall network stability.
Education
- Bachelor of Commerce, honors, Queen’s University at Kingston
Adam Gordon joined Boston Consulting Group in 2005. He leads Boston Consulting Group’s Toronto office and is a leader in the Travel, Cities & Infrastructure practice. Adam is the former global lead for BCG’s aviation work covering airlines, airports, and aviation services.
Over the past 15 years, Adam has helped aviation clients shape high-impact strategies, expand revenues, and achieve operational excellence with a balanced focus on cost, reliability, and customer experience. He has considerable experience in loyalty and personalization, having helped clients in travel, retail, financial services, and other industries deliver winning customer acquisition and offer-optimization strategies.
Prior to joining BCG, Adam worked in a leadership role at Qantas Airways based in Sydney. While at Qantas, his mandate included alliances strategy, loyalty, and operational reliability.
