Managing Director & Senior Partner
Christopher Freese leads BCG's Insurance practice in Germany and Austria and the "digital in insurance" topic globally. Previously, he built BCG's insurance business in the US. Christopher supports his clients in broad transformation efforts—creating growth, driving efficiency and customer satisfaction, digitizing the core business and digital disruption.
Some of his recent experience includes creating customer-focused digital market-entry strategies for German and international insurance companies, founding and commercializing a successful German direct insurer, and developing an assistance-focused business extension in the mobility space for the leading German car insurer. Christopher has also designed and introduced digital ecosystems for a leading public health insurer in Germany,
Six steps can help insurers build a robust balance of technology and human enablers to ensure short-, medium-, and long-term success.
Leading companies are already implementing a bionic approach. Others should follow.
Companies that embrace AI at scale, expand their digital platforms, and optimize their distribution economics will emerge from the COVID-19 crisis stronger.
The COVID-19 pandemic—along with the new reality taking shape because of it—has created a clear mandate for insurers: deal with the rigors of the present and the near future while starting to prepare for challenges and opportunities over the longer term.
As the COVID-19 pandemic forces insurers to prepare for the new reality, a focus on five particular areas can help them begin.
Traditional products are here to stay, so insurers need to improve profitability by trimming guarantees and radically reducing costs.