Partner & Director
Maikel Wilms has been with The Boston Consulting Group since 1998. He is a core member of the Technology, Media & Telecommunications practice.
Maikel has worked extensively with leading telcos for more than 15 years on multiple projects, with a focus on network strategy and roll-out and on B2B commercial strategies. These projects include technology selection for a fixed broadband roll-out, growing ICT businesses, 4G roll-out strategies, and B2B channel optimization.
Maikel has coauthored many BCG publications on telcos and their role in the digital economy.
But there’s still a role for telcos to play. Maikel Wilms explains.
In a rough year for markets, telecom operators held up comparatively well, despite continuing to face some fundamental challenges, while infrastructure companies cooled considerably.
Traditional projects offer varying returns, depending on an investor’s willingness to embrace risk. But all eyes are on digital.
Infrastructure players and telcos are forging different paths to create shareholder return, but both sectors are automating, modernizing, and adopting digital throughout their operations.
In an age of always-on connectivity, copper is giving way to fiber. Companies must forge a phaseout strategy that maintains their customer base and growth prospects.
Innovation requires a new paradigm rooted in European cooperation, not in regulation that struggles to keep pace with the evolving marketplace.
Making high-speed internet access available to those who lack it—in both developing and developed nations—is a critical task for the global community.
With the rapid spread of coronavirus effectively cutting off face-to-face interactions in an abrupt and uncharted fashion, reliable telecommunications connectivity suddenly took center stage.
Telcos play a unique role in building and sustaining connections in a functioning society. Protecting this capability must be their top priority.
Telcos can capitalize on broadening societal expectations to build new sources of revenue and business.
Operators have struggled to break free from the familiar constraints of regulation, legacy, and often-unfavorable competitive dynamics. Rather than bleed outdated business models dry, the future demands that they be bolder in strategy and execution.
B2B Telcos are facing strong headwinds to drive growth and differentiation in an increasingly commoditized and competitive market. Several trends represent both threat and opportunity for Telcos to grow in B2B: Changing customer needs, fast evolving technologies, new types of competitors, internal road blockers. Furthermore, entrenched complexity in products, systems and processes need to evolve to radical simplification, shifting to adjacent and new revenue streams and investing in Digitization. The opportunities for growth are strong for Telcos willing to embrace disruption and invest in new technology.