San Francisco - Bay Area
Edzard Wesselink joined Boston Consulting Group in April 2013. He is a member of the Financial Institutions practice and his main focus is helping financial institutions transform their culture and organizational structure to become more agile and adaptable. He has worked with clients in the Asia Pacific region, the Middle-East, and Europe.
Edzard is currently on a one-year ambassadorship to lead the Strategy Lab at the BCG Henderson Institute, BCG's think tank on new sources of competitive advantage, in San Francisco.
Agile operating principles can improve the customer experience while lowering costs and reducing resolution time.
By reallocating capital today toward future growth opportunities, companies can position themselves for success in recovering from the COVID-19 crisis.
The coronavirus crisis brought renewed attention to the value of resilience. Our research shows that resilience has an outsized impact on performance, and companies can take certain steps to put it into practice.
Is bureaucracy’s dominance here to stay? We believe not. Further changes in the business environment will likely push the model past its breaking point.