Featured Content

  • " "

    Cost Management
    Implement customized, industry-specific initiatives to revitalize performance and enhance value.
  • " "

    Artificial Intelligence
    AI can deliver significant business impact, but companies can maximize value with an end-to-end approach.
  • Build for the Future Ambient Hero

    Build for the Future
    BCG’s research reveals six key success factors and the steps companies need to take today.

Edzard Wesselink joined Boston Consulting Group in April 2013. He is a member of the Financial Institutions practice and his main focus is helping financial institutions transform their culture and organizational structure to become more agile and adaptable. He has worked with clients in the Asia Pacific region, the Middle-East, and Europe. 

Edzard is currently on a one-year ambassadorship to lead the Strategy Lab at the BCG Henderson Institute, BCG's think tank on new sources of competitive advantage, in San Francisco.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Northwestern University, Kellogg School of Management
  • MSc, human geography and planning, Universiteit Utrecht
  • BA, philosophy, Universiteit Utrecht

Publications and Videos

The Contact Center of the Future Is Fast, Lean, and Agile - rectangle

The Future of Customer Service Is Fast, Lean, and Agile

Agile operating principles can improve the customer experience while lowering costs and reducing resolution time.
Placing Bets on Recovery - rectangle

Placing Bets on Recovery

By reallocating capital today toward future growth opportunities, companies can position themselves for success in recovering from the COVID-19 crisis.
Becoming an All-Weather Company

Becoming an All-Weather Company

The coronavirus crisis brought renewed attention to the value of resilience. Our research shows that resilience has an outsized impact on performance, and companies can take certain steps to put it into practice.
End-Bureaucracy-Again-rectangle.jpg

The End of Bureaucracy, Again?

Is bureaucracy’s dominance here to stay? We believe not. Further changes in the business environment will likely push the model past its breaking point.
agile-contact-center-2880x1620-tcm9-225076.jpg

The Agile Contact Center

Contact centers have a reputation for frustrating customers, but they also offer a strategic opportunity for human contact. Here’s how to turn them into an asset.
Deep Expertise, Broad Experience