Florian Burgdorf
Associate Director
Munich
Florian Burgdorf is a core member of Boston Consulting Group’s Operations and Industrial Goods practice areas, with a focus on procurement, R&D, product costs, and warranty optimizations worldwide. He has substantial experience in transformations, both digital and conventional. Within Operations, Florian is a member of the Procurement leadership team.
Among his many procurement and R&D engagements, Florian recently transformed the central procurement function for a laser technology and machine tools company, developed a global procurement operating model for a leading chemical company, and optimized direct spend for a global automotive tier-1 supplier by supplier negotiations.
Before joining the firm, Florian worked in R&D and product lines for BMW.
Added value of collaboration with business partners has long been proved by various cases across industries. The article provides a guide on how to manage these collaborations on both the structural and the relational layer, including the potential of applying digital in tackling prospective barriers of collaboration.
The article illustrates, how automotive OEMs and suppliers should handle customer observations and complaints, especially regarding the warranty cost incurred and improvements in quality—balancing resources and relationships along the supply chain.
At the foundation of every successful future procurement strategy lies the smart application of digital analytics, deeply embedded within the existing system landscape. Chief procurement officers must follow four simple steps to unleash the full value potential of digital.