Managing Director & Senior Partner, Global Sector Leader, Center for Digital Government
Miguel Carrasco is the Global Leader for Center for Digital Government at Boston Consulting Group. He leads the Technology Advantage practice and BCG Platinion in the Asia-Pacific region. Miguel has deep expertise in the digital economy, the future of work and artificial intelligence, customer journeys, agile at scale transformations, and advanced data and analytics for policy and delivery. He has led a number of client study tour delegations to the US to visit tech companies and startups in San Francisco, Seattle, Silicon Valley, and Los Angeles.
Since joining BCG, Miguel has worked on a number of technology-driven strategy and business transformations in social services and immigration, and defense, as well as across a range of private-sector industries, including banking and consumer, and industrial goods. Miguel is a member of the Institute of Public Administration and the Australian Computer Society.
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To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people.
BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust.
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Governments have been slow to adopt this technology, but they now have the right opportunity and incentives to do so.