Stuart McCann joined Boston Consulting Group in 2019. He is a core member of the Operations practice, working at the intersection of strategy, customer service, and technology. He has experience in service operations, customer service, and journey leadership, and has worked extensively with clients in aviation, travel, utilities, and finance.

At BCG, Stuart is deeply involved in service operations and digital support functions , and is a core member of the Services Operations and Shared Services teams. His experience covers service operations and digital transformation. He focuses on operationalising technologies in customer engagement and service excellence. His career before BCG included roles at NICE Systems, Capgemini, Etihad Airways, and HomeServe.