Managing Director & Senior Partner
In general, it is very hard to duplicate the success of other retailers. This difficulty is part of what we call the iceberg effect: what you see on the shelves is just a small part of what a retailer does. There are many complex processes—such as category management, pricing, and promotions—that some retailers are better at than others, and superior execution can make a huge difference to the bottom line.
Thierry Chassaing is the Americas head of Marketing at Boston Consulting Group and the former global leader of the firm’s Retail practice.
Since Thierry began his career with BCG in 1987, he has helped retail clients across a wide range of segments, including grocery, apparel, pharmacy, office supply, discount and dollar store, sporting goods, DIY, and more. He has focused on many critical aspects for the retail business, such as omnichannel and store format reinvention, category management, store performance improvement, and supply chain.
Thierry’s breadth of geographic experience includes work in the US, Canada, France, Spain, Italy, Belgium, the UK, Scandinavia, Eastern Europe, Asia, and Latin America.
Prior to joining BCG, Thierry worked in the nuclear industry.
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Companies that don’t keep pace with the demand for more and better online interaction will fall further behind as mobile technology gains commercial traction.
Online marketplaces are having an outsize impact in shaping profitable strategies for retailers and suppliers. Companies need to decide whether—and how—to fight or join.