Partner & Director
Thomas Krüger joined Boston Consulting Group in 2003 and is a member of the firm's Technology Advantage (TA) and Technology, Media & Telecommunications (TMT) practices. Tom is an expert in IT strategy and architecture, digital/IT transformations, IT sourcing, IT performance and optimization, and ICT (information and communication technology) markets/service delivery. He has worked with telco operators, media companies, financial institutions, public sector organizations, ICT services providers, and a wide range of international corporations.
Tom is chairman of the Network & IT Transformation Working Group (formerly Enterprise Architecture WG) of ETIS and is responsible for the yearly TeBIT benchmarking with ETIS. He is also part of BCG’s Technology Advantage Sourcing Leadership Team.
Prior to joining BCG, Tom worked as a research assistant and chief engineer at RWTH Aachen University for the Chair of Technical Computer Science.
The cloud holds great promise for telecom companies. But as the line between telco and cloud provider blurs, will rivalries emerge too?
Digital transformation helped telcos provide the connections—technical and human—that meant stability in an uncertain time. But are they ready to seize digital’s full potential?
Burdened by legacy and facing mass disruption, the technology, media, and telecoms sector requires an iterative approach to data and digital platform transformation to help lead them into the fourth industrial revolution.
Telecom companies have ensured robust connectivity during COVID-19, helping keep economies and society resilient. Now they have a chance to expand their role—and impact—even further.
And just a little bit agile is not enough. This new way of working is essential—it’s time to go all in.
A clear, consistent focus on advanced metrics can sharpen telco strategies—and results.
According to BCG’s latest telco IT benchmarking study, artificial intelligence and robotics could change the game for telecom companies—with some caveats.
Powering many behind-the scenes processes, business support systems are vital for telecom companies. But in a digital world, BSS platforms—and the ways they are created and deployed—need a transformation.
Telcos may be sitting on a big data gold mine. But as this year’s IT benchmarking study finds, no one is shouting "Eureka!" just yet.
To grow, telcos need to place their investment bets wisely. This year’s telco IT benchmarking study finds that wagers on digital initiatives are paying off.
How are seven key industries positioned to deliver digital innovation and reap its benefits?