Public Sector

Transforming Public Sector Organizations

Public sector organizations are under pressure to deliver more for their citizens, from seamless digital services to policies and programs that address major societal challenges and crises. BCG helps governments reinvent how they work so they can meet—and surpass—these expectations.

Our Public Sector Services

At a time when providing better outcomes for citizens means being responsive, agile, and able to devise creative solutions to complex problems, many public sector organizations remain hierarchical and bureaucratic. They’re built for another era. To perform on all fronts—from providing basic services to citizens to solving the most pressing societal challenges and responding to crises—governments need to transform how they’re organized and how they operate.

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How BCG Helps Transform Public Sector Organizations

BCG’s public sector consultants support governments around the world by bringing together our insights and capabilities from the private sector and decades of experience supporting public sector clients. We’ve completed more than 1,000 projects in the public sector over the past five years.

Transforming complex public sector organizations to respond to today’s challenges starts with defining a bold vision for large-scale change along with a set of projects and initiatives—carried out over a sustained period—to achieve that outcome. This transformation often involves becoming more digital, agile, and responsive to the public while attracting and retaining the right talent and managing budgets.

BCG’s Public Sector Consulting Experts

Meet more of our public sector experts

Our Public Sector Consulting Work with Clients

We are invested in understanding how our work, and the work of our government clients, delivers positive impact to citizens. It’s one of the reasons why we founded, and continue to support, the independent Center for Public Impact. We’re also focused, of course, on the impact we’ve helped generate with our clients. Examples include:

Becoming a Public Sector Powerhouse

BCG partnered with a government agency to increase the efficiency of its business processes.

Learn how enabled leaders can drive change

Adapting a Public Sector Agency to New Challenges

Continued economic growth and the need to be adaptive and agile in a 21st-century environment led a government treasury agency in Asia to transform its organization and operations for the future. A change framework helped ensure long-term success.

Read the story

Featured Insights on the Public Sector

Perspectives on Public Sector Excellence

How Governments Can Restructure to Better Serve Citizens

How Governments Can Restructure to Better Serve Citizens

How Governments Can Restructure to Better Serve Citizens

Behördendienstleistungen sind Kundendienstleistungen

Behördendienstleistungen sind Kundendienstleistungen

Digital in the Public Sector

Digital in the Public Sector

Wie können Behörden die Herausforderung überwinden, mehr für weniger zu bieten

Wie können Behörden die Herausforderung überwinden, mehr für weniger zu bieten

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