Property and casualty insurance has long been a reliable and relatively predictable line of business, but that shouldn’t lull insurers into a false sense of security. The cumulative impact of converging, disruptive forces is already radically altering the global P&C insurance market and will continue to do so over the next two decades.
Innovative technologies, new sources and uses of data, changing demographics and lifestyles, and new, nontraditional market players will cause massive reductions in the premiums of both motor and home policies and a significant risk to the larger global P&C insurance market.
What must insurers do to survive and thrive? Start responding and adapting now by investing in new technologies, rethinking business operations and customer engagement, and forming partnerships with disruptive firms to develop diversified product lines and revenue streams.