Stephen Robnett currently leads Boston Consulting Group’s global e-commerce efforts and the firm’s customer experience work in North America. He focuses on the intersection of marketing and sales with technology and has led some of BCG’s largest digital projects.

Stephen has led engagements with many technology clients, including diversified and specialized IT service companies, and software, hardware, and semiconductor companies. He has also worked extensively within telecommunications and media, with cable companies, wireline telcos, wireless telcos, integrated telcos, media companies, and across the internet infrastructure stack.

He helps companies across industries think through their end-to-end e-commerce/digital sales strategy and develop the capabilities needed to drive greater digital channel share. He has also spent significant time focused on strategy, corporate development, and private equity topics.

Prior to joining BCG, Stephen held roles in research and development, field sales and marketing, and startup operations.