Postal and Parcel Industry

The expectations of postal and parcel customers have been shaped by their experiences with digital services and companies. Shippers and recipients demand minimal waits, maximum customization, near-immediate response times, and fully transparent processes.

We help postal and parcel services unlock the power of advanced analytics and connectivity with customers to exceed these expectations.

Our research shows that when a broad selection of postal and parcel services is available, customers are more likely to choose the brands they are familiar with. Some even report deep connections with their longtime postal and parcel carriers and organizations.

Our postal and parcel consulting experts help services foster loyalty and trust at the point of delivery—and then retain and build on that trust through digitally savvy strategies and alliances.

To maximize efficiency and minimize emissions, postal and parcel services will need to reimagine the strategy and execution associated with the last mile of delivery. They will be working hard either to own the customer relationship at the point of delivery or to be partnered with the ones that do.

We help organizations not only to peer into the future but also to shape it. Our scenario modeling explores the economics and implications of both high-tech solutions, such as robots and self-driving vehicles servicing the last mile, as well as lower-tech solutions, such as parcel lockers at retail sites. In our analysis, we also consider less obvious options, such as using a marketplace of logistics vendors or even crowdsourcing to provide delivery to the last mile.

Customer expectations extend to climate-friendly policies and services. Our postal, parcel, and post office strategy consulting advises on green strategies, practices, and partnerships.

We help our clients reinvent their operations to include new innovations. Among the areas we explore are new packaging and processes; the use of sustainable fuels and vehicles; and optimally efficient and tech-enabled routing, pricing, and scheduling.

BCG Digital Ventures, our corporate investment and incubation specialty business of BCG aids companies in inventing, launching, scaling, and investing in startups. With our help, clients learn how to remain relevant in the age of new technology by acting like venture capitalists. We look for innovations and invest in companies looking to reinvent such offerings as post office and parcel shipping strategy.