BCG in the News

Europa Press | Portal TIC

La IA generativa en Call Centers generará ahorros de hasta un 60%, según BCG

La consultora estratégica Boston Consulting Group estima que las herramientas de Inteligencia Artificial generativa conllevarán unos ahorros de hasta un 60 por ciento para 'call centers' de venta y atención a clientes, añadiendo un "valor diferencial" respecto a otras tecnologías utilizadas anteriormente gracias a un "alto de grado de calidad" y a su capacidad para "estandarizar la experiencia con el cliente sin perder la posibilidad de ofrecer un alto grado de personalización" apunta Jesús de la Herrán, Managing Director and Partner de BCG.


No Tradeoff Between AI Tech and Talent

In an interview with Bloomberg, BCG’s Mai-Britt Poulsen explains that continued investment in people and processes is the key to unlocking value from generative AI in the workplace. Although AI has the potential to alter the recruiting landscape, many companies are just as interested in upskilling their workforce to utilize new technology as they are in hiring new talent. “With generative AI, many companies are asking what are the skills that we need going forward and how do we upskill? Tech is becoming more and more important, but so is talent,” she says.

Australian Financial Review

Five Ways to Beat the Odds on Digital Transformation

In a guest column for Australian Financial Review, BCG’s Michael Schniering explains how companies that succeed in creating competitive advantage with digital, data, and AI triple their shareholder returns. However, BCG research has found that up to 70% of digital transformations fail to deliver on their objectives. Schniering outlines five ways to avoid this outcome. “By moving beyond the ‘what’ of digital transformation and focusing on ‘how’ to deliver, your next effort could be one of the 30% that succeed,” he writes.

The National

Global Wealth to Rebound by 5% in 2023

In The National, BCG’s Markus Massi and Mohammad Khan explain that despite declining by 4% in 2022, global wealth is expected to rebound in 2023 by 5% to reach $267 trillion. BCG research has found that an improving macroeconomic outlook, combined with strong growth in Asia-Pacific and the Middle East, contributed to this year’s wealth rebound. “Growth in financial wealth in emerging markets is expected to outperform developed markets until 2027,” notes Massi.


Flexible Working Models Increase Employee Satisfaction

In Forbes, BCG’s Deborah Lovich encourages managers to have open conversations with their teams about hybrid working models and to experiment with different options until they find what works best for them. A BCG survey of more than 1,500 office-based workers around the world found that the closer the working policy is aligned to the specific dynamics of a team and its workload, the greater the employee satisfaction. “Bring it down to the team level, know your work, know your team, and don’t be afraid to experiment with different models,” Lovich says.

Bloomberg & Australian Financial Review

$18 Trillion Needed to Finance the Energy Transition

In Bloomberg and the Australian Financial Review, BCG’s Maurice Berns explains that most of the tools needed to bring the world’s energy system to net zero are already available, and urges governments and the private sector to work together to lower the cost of investing in renewables. A BCG report found that there is an $18 trillion investment gap needed to finance the energy transition, with electric grids requiring just as much investment as building new solar and wind capacity.

Live Mint

Enhance Board Effectiveness to Acquire a Competitive Advantage

In a coauthored guest column for Live Mint, BCG’s Abheek Singhi outlines four key ingredients to enhance the effectiveness of a company’s board. By ensuring clearly defined roles, diverse composition, effective meeting schedules, and members who are contextually familiar with the company, boards can become a source of competitive advantage in today’s volatile work environment. “Today’s board is not just a regulatory requirement, but can be a strategic asset for the company,” writes Singhi.

Gulf News

Early Movers Will Have Clear Advantages in Gulf’s Green Hydrogen Push

In a guest column for Gulf News, BCG’s Erich Suess and Javier Doblas explain that as Gulf Cooperation Council (GCC) countries undertake some of the world’s most advanced low-carbon hydrogen projects, banks that help fund these ambitious projects will gain a clear early-mover advantage. The authors state that, as early movers, banks should proactively act as ecosystem enablers and establish relationships across the value chain by bringing together key stakeholders, “actively helping to create, shape, and win future opportunities.”


Finding Balance in Hybrid Work

Talking with NPR, BCG’s Deborah Lovich emphasizes the importance of managers and employees having open conversations about hybrid work policies in the post-pandemic world. A BCG survey of more than 1,500 global office workers found that employee compliance and satisfaction were higher when their schedules could vary each week, as opposed to having required in-office days. Lovich explains that people are not used to talking about how they should work each day, but enormous change in the work landscape has made it a necessity.

Financial Times

Fortunes Rising Fast in Asia-Pacific

The Financial Times spotlights BCG’s 2023 Global Wealth Report which reveals that personal financial assets in Asia-Pacific are predicted to rise by an average of 7.8% annually over the next five years, well above the 5.3% global average. As a result, multinational wealth management hubs in Asia will grow faster than their North American or European counterparts. The report’s authors encourage leading wealth managers around the world to continue investing in the emerging booking centers in Asia.

Business Standard

India’s Road to a $10 Trillion Economy

In Business Standard, BCG’s Global Chair Emeritus Hans-Paul Bürkner explains that India is on track to become a $10 trillion economy by 2030. He shares that with consistent investments in areas like infrastructure, health care, and education, and a more open trade policy, India is positioned to grow its GDP at 7%–8% over the next three to five years. “India has maintained a strong growth trajectory over many years, not just in recent times,” Bürkner notes.

The Economic Times

Global Companies Flock to Invest in India

In The Economic Times, BCG’s Global Chair Emeritus Hans-Paul Bürkner explains that with its enormous population and fast-growing economy, India is well positioned to increase its GDP by 7%–8% in the next three to five years. Bürkner notes that although more investment is needed in India’s human talent and infrastructure, many global Fortune 500 companies are looking to scale their plans in the country. “In India, there is enormous energy, enormous ambition, and people really have high expectations, but they are also working very hard for it,” he says.

Yahoo! Finance

The Future of US Inflation

In a video interview on Yahoo! Finance, BCG’s Global Chair Rich Lesser says that US Federal Reserve (Fed) Chair Jerome Powell’s remarks at this year’s Jackson Hole Economic Symposium were more “cautious than hawkish.” Lesser emphasizes that economic uncertainty remains, but he is confident that the Fed will be dependent on data to guide its decisions in the coming months—even if the Fed’s 2% inflation target is not immediately met. “It doesn’t change that 2% is the target, but it does say that an obsession to get to 2% fast is not necessarily serving the broader economy,” he notes.


If You’re Serious About Diversity, Here’s Where to Find the Talent

In her column for Forbes, BCG’s Deborah Lovich explains that US companies are missing out on top recruits by not establishing relationships with Historically Black Colleges and Universities, Tribal Colleges and Universities, and Hispanic-Serving Institutions. Lovich insists that achieving diversity, equity, and inclusion (DEI) in the workforce takes more than just participating in a job fair, and that companies must commit to forging serious partnerships with these schools. “Talking a good DEI game and playing a good DEI game are two distinctly different activities,” she says.

BCG in the News