Managing Director & Senior Partner
Miguel Carrasco is the Global Leader for Center for Digital Government at Boston Consulting Group. He leads the Technology Advantage practice and BCG Platinion in the Asia-Pacific region. Miguel has deep expertise in the digital economy, the future of work and artificial intelligence, customer journeys, agile at scale transformations, and advanced data and analytics for policy and delivery. He has led a number of client study tour delegations to the US to visit tech companies and startups in San Francisco, Seattle, Silicon Valley, and Los Angeles.
Since joining BCG, Miguel has worked on a number of technology-driven strategy and business transformations in social services and immigration, and defense, as well as across a range of private-sector industries, including banking and consumer, and industrial goods. Miguel is a member of the Institute of Public Administration and the Australian Computer Society.
The tech team can emerge from the shadows and become an engine of value creation rather than a cost center.
The GCC region has emerged as one of the leaders in digital government services, focusing on stronger adoption through personalization and proactivity
BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. We surveyed 28,221 people across 40 countries to explore usage and satisfaction with digital government services; interest in personalized services; willingness to consent to the re-use of data, and how governments might improve their approach.
Governments cannot engage effectively in digital transformation without addressing funding reform.
AI can help governments deliver smarter policies, enhance services, and operate more efficiently. To make implementation succeed, policymakers need to learn from the leaders.
As governments ramp up focus on the post-pandemic future, now is the time for GCC to seize this digital services opportunity to build trust and maximize benefit.
To build for the future, public sector organizations must focus on process, progress, transparency, and—especially—people.
BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust.
An in-depth analysis of the US, Germany, and Australia shows how technology will disrupt labor markets by 2030—displacing millions of workers but creating new opportunities as well.
Governments have been slow to adopt this technology, but they now have the right opportunity and incentives to do so.
COVID-19 has massive implications for governments, including increased demand for public services and the need to improve resilience. To adapt, leaders must rethink governments’ roles and processes.