Managing Director & Partner
Charles-Antoine Wallaert is a core member of Boston Consulting Group’s Insurance practice and the European lead for BCG GAMMA in insurance. He specializes in AI@scale transformation, technical excellence and claims improvement programs, strategic reviews for French insurance companies, and PMIs.
Before joining the firm, Charles-Antoine was an investment director at Gilde Buy Out Partners, a mid-market private equity investor, in Paris.
The technology is breaking down the industry's historically high barriers to entry. Building AI-ready organizations has to be at the top of the executive agenda.
Augmented agents improve customer interactions, can increase customer satisfaction by up to 30 percentage points, and can increase efficiency by up to 5%.