Steve Mitchelmore joined Boston Consulting Group in 2005 and is a core member of the firm’s Consumer practice area, specializing in marketing and retail.

He is a leader on the topic of personalization, and has deep expertise in digital customer experience, marketing and sales, and corporate development. He has spoken at conferences and led workshops to inspire clients to leverage advanced data and analytics and to invest in new ways of working to accelerate improvement in their companys’ customer experience.

Steve has led multiple large scale transformations in retail and consumer tech. He has brought BCG’s GAMMA data science group, BCG Digital Ventures, and Platinium’s IT integration expertise together to form an integrated program to deliver step change value to clients. He is committed to organizational enablement to ensure companies can sustain their change over the long term.

Steve’s recent work includes a large scale transformation that changed organizational structures, processes, and priorities to shift the organization to be more customer centric.

Steve is part of the West Coast System Management Team and the head of the Seattle office. He also serves as Recruiting Partner for Seattle and lead for the west coast PTO program.


  • Personalization in retail
  • Marketing and sales, pricing
  • Big Data and advanced analytics
  • Corporate strategy
  • Organization transformation
  • Operational efficiency
  • M&A, PMI, divestitures, due diligence


  • MBA, Kellogg School of Management, Northwestern University
  • BA, Commerce, Queen’s University, Canada


  • 2014-2015: Coaching award for West Coast system, chosen by peers
  • 2013: Top mentor for BCG Canada, chosen by peers
  • 2012: Chosen as Ambassador to One Young World global conference in Pittsburgh/keynote speaker for event day after Bill Clinton spoke
  • 2011: Novare Award in Consumer Goods for top Project Leader in North America
  • 2011: George Stalk Award for top client impact for BCG Canada
Deep Expertise, Broad Experience