Thomas Krüger joined Boston Consulting Group in 2003 and is a member of the firm's Technology Advantage (TA) and Technology, Media & Telecommunications (TMT) practices. Tom is an expert in IT strategy and architecture, digital/IT transformations, IT sourcing, IT performance and optimization, and ICT (information and communication technology) markets/service delivery. He has worked with telco operators, media companies, financial institutions, public sector organizations, ICT services providers, and a wide range of international corporations.

Tom is chairman of the Network & IT Transformation Working Group (formerly Enterprise Architecture WG) of ETIS and is responsible for the yearly TeBIT benchmarking with ETIS. He is also part of BCG’s Technology Advantage Sourcing Leadership Team.

Prior to joining BCG, Tom worked as a research assistant and chief engineer at RWTH Aachen University for the Chair of Technical Computer Science.

AREAS OF EXPERTISE

  • IT strategy and architecture
  • IT sourcing
  • IT performance
  • ICT markets/service
  • ICT/IT services providers

EDUCATION

  • PhD, electrical engineering, RWTH Aachen University
  • Diploma in electrical engineering, RWTH Aachen University

Publications and Videos

TeBIT 2020 Executive Report

TeBIT 2020 Executive Report: In a Global Crisis, Telcos Help the World Adapt

Telecom companies have ensured robust connectivity during COVID-19, helping keep economies and society resilient. Now they have a chance to expand their role—and impact—even further.
tebit-2019-executive-report-for-telcos-the-glass-is-half-agile2880x1620px-tcm9-231639.jpg

For Telcos, The Glass is Half Agile

And just a little bit agile is not enough. This new way of working is essential—it’s time to go all in.
tebit-2018-made-to-measure-2880x1620-tcm9-204815.jpg

Telco Digital Transformation—Made to Measure

A clear, consistent focus on advanced metrics can sharpen telco strategies—and results.
tebit-2017-1694x950-tcm9-172477.jpg

Time to Double Down on AI and Robotics

According to BCG’s latest telco IT benchmarking study, artificial intelligence and robotics could change the game for telecom companies—with some caveats.
telco-bss-revolution-1694x950-tcm9-164592.jpg

It’s Time for a Telco BSS Revolution

Powering many behind-the scenes processes, business support systems are vital for telecom companies. But in a digital world, BSS platforms—and the ways they are created and deployed—need a transformation.
tebit-digital-gold-1694x950-tcm9-122937.jpg

TeBIT 2016 Executive Report: Drilling for Digital Gold

Telcos may be sitting on a big data gold mine. But as this year’s IT benchmarking study finds, no one is shouting "Eureka!" just yet.
tebit-1694x950-tcm9-88280.jpg

TeBIT 2015 Executive Report: Digital Delivers

To grow, telcos need to place their investment bets wisely. This year’s telco IT benchmarking study finds that wagers on digital initiatives are paying off.
digital-germany-cvr-1694x950-tcm9-76535.jpg

Digital Germany

How are seven key industries positioned to deliver digital innovation and reap its benefits?
tebit-2014-1694x950-tcm9-81093.jpg

TeBIT 2014 Executive Report: Paving the Paths to New Revenue

As traditional fixed and mobile businesses struggle, a telco IT benchmarking study finds operators taking savvy steps to spark innovation while controlling IT operating costs.
new-business-cycle-1694x950-tcm9-84193.jpg

A New Business Cycle for Telcos

The 2013 survey of telco industry participants shows telcos spending more on IT—and focusing investments on projects that support innovation and enhanced customer service.
telco-it-article-nov-2012-190x175-tcm9-100625.png

How IT Is Driving Business Value at European Telcos

In a challenging environment for European telcos, IT is providing critical support as a driver of business value.
Deep Expertise, Broad Experience