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Jump-starting a Technology Powered Evolution in Virtual Working for the ITeS Industry

The COVID-19 pandemic has kickstarted an unprecedented transformation in the way people work on a global scale. As radical transformations become the norm, business continuity efforts have led to many information technology-enabled services (ITeS) enterprises joining the emerging international fraternity of remote working businesses. BCG analysis revealed up to 300 million office workers globally were working remotely as of March. This transition is reflected in the growth of virtual business capabilities, with an 800 percent increase in usage of collaboration software, and 40 percent increase in remote desktop usage.

As companies look towards the horizon of the COVID-19 pandemic, they must recognize that the work-from-anywhere transformation is not a temporary transition. In a recent global survey of IT buyers, BCG revealed half of chief information officers (CIOs) expressed a focus on purchases prioritizing remote working over the next 12-24 months. More than 90 percent of companies responding to BCG’s COVID-19 Company Survey stated intentions to permanently change WFA policies and plans. Remote working is here to stay and is primed to unlock key competitive advantages for committed enterprises in the ITeS vertical and beyond.