Change efforts fail more often than they succeed. There's a gap between what leaders intend and what employees actually experience.
Book
Around 75% of transformations fail, and the rate hasn’t improved in decades. BCG’s change book shows that the secret of successful business transformation is neither rare nor mysterious—it is knowable, repeatable, and firmly rooted in the science of behavior change.
Education
- MPP, Harvard Kennedy School
- BA, Economic and Social Sciences, University of Sydney
Julia Dhar joined Boston Consulting Group in 2009 and is the People & Organization practice leader in North America. She works with private sector clients to create and deliver successful transformations that improve productivity, performance, employee engagement, and customer experience. Her clients span industries including manufacturing, distribution, airlines, hospitality, energy, technology, and telecommunications.
Julia is a coauthor of the bestselling book “How Change Really Works” (Harvard Business Review Press, 2026), and “Building Resilient Organizations: Best practices, tools, and insights to thrive in ever-changing contexts," (Project Management Institute, 2022) and "The Decision-Maker's Playbook," (Financial Times, 2019).
Trained as a behavioral economist, Julia cofounded BCG’s Behavioral Science Lab and is a Fellow at the BCG Institute, where her research focuses on testing and scaling scientific solutions to improve the returns of organizational change efforts. Julia’s TED talks on productive disagreement and constructive conversations have been viewed more than 10 million times. She has a regular column in Forbes, where she writes about practical solutions to CEOs' biggest challenges.
Before joining the firm, Julia worked as the Private Secretary to the Deputy Prime Minister and Minister of Finance in New Zealand and led a major study to increase private capital for public services at the UK Cabinet Office's Social Investment and Finance Team. Julia is a Board Member of RefugePoint, and the Yale Center for Consumer Insights. She is a member of the Aspen Institute’s Advisory Board on Social Trust, and the National Advisory Board for Disagree Better.
