Managing Director & Partner
Andrew Arcuri is a member of the Center for Digital Government at Boston Consulting Group. He is head of the firm’s Technology Advantage practice area in Australia and New Zealand. Andrew has led or worked on a large number of projects involving digital transformations, technology transformations, and technology strategy. He has helped clients establish sophisticated industry partnerships to deliver new digital businesses and digital transformations in the private sector (including in financial services, mining, and telecommunications), and in the public sector, (including national security, immigration, defense, and social services).
Andrew heads BCG’s Immigration, Visa, and Citizenship industry topic, and has led recent digital transformation engagements for Australia’s Department of Home Affairs, and its predecessor, the Department of Immigration and Border Protection. He has worked with a number of other agencies, including the Australian Department of Defence, the Department of Human Services, and Australia’s National Disability Insurance Scheme.
Andrew also leads the firm’s Next Generation Technology Function business across Asia Pacific, and, as such, is responsible for helping clients and their CIO’s transform their technology functions to better meet the demands of ambitious digital transformation across all industries.
Prior to joining BCG in 2007, Andrew was the Managing Director of EDU Technology Solutions, a managed technology services provider for education and ecommerce solution developer and vendor.
BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. We surveyed 28,221 people across 40 countries to explore usage and satisfaction with digital government services; interest in personalized services; willingness to consent to the re-use of data, and how governments might improve their approach.
BCG’s Global Trust Imperative report conveys the voice of the customer on digital government services and provides insight into opportunities to improve service delivery and increase trust.
Instead, unlock data that’s in silos—and find new ways to create value from it—incrementally, through use cases that build capabilities and buy-in.
BCG and Salesforce partnered to explore practical ways that Australia and New Zealand governments can increase the trust and confidence of their customers.
Companies must begin treating the department as a strategic business partner instead of a service provider—fundamentally changing their mindset.
A BCG roundtable discussion for chief information officers and other digital leaders explored trends in data and AI. They explored the three-pressure points that need consideration, and it largely comes down to people.
When used in conjunction with conventional methods, market-informed design and sourcing (MIDAS) can help governments deliver more successful procurement outcomes and greater financial and nonfinancial value.
Governments around the world need to modernize their core systems, or IT backbone. Six steps can help them transform their operations.
Without an explicit focus on getting their IT function fit, organizations will struggle to reap the rewards of a technology-enabled transformation.