Featured Content

  • " "

    Cost Management
    Implement customized, industry-specific initiatives to revitalize performance and enhance value.
  • " "

    Artificial Intelligence
    AI can deliver significant business impact, but companies can maximize value with an end-to-end approach.
  • Build for the Future Ambient Hero

    Build for the Future
    BCG’s research reveals six key success factors and the steps companies need to take today.

Chaojung Chen joined Boston Consulting Group in 2006. In addition to her time in Tokyo, she worked in the firm’s Prague office for a year. Chaojung leads the firm’s Financial Institutions practice in Japan. She is also a core member of the firm’s Insurance; Corporate Finance & Strategy; Marketing, Sales & Pricing; and Operations practices.

Chaojung works primarily with leading companies in the financial services and insurance industries. Within those industries, she has worked on many cases involving cross-functional transformation, digital transformation, people management, new business development, M&A and alliance, and global strategy formulation and implementation.

AREAS OF EXPERTISE

EDUCATION

  • PhD, Industrial Management, Tokyo Institute of Technology
  • BA, Mathematics and English, National Taiwan Normal University

Publications and Videos

Global Retail Banking 2022: Sense and Sustainability | Rectangle

Global Retail Banking 2022: Sense and Sustainability

Sustainability is moving up the priority list for all retail bank stakeholders. What does a “sustainable” bank look like?
" "

挑战迫在眉睫，零售银行全面转型正当时

零售银行必须围绕价值流走向数字化。大多数银行优先开展部分数字化举措，却没有在成本控制和风控上投入同等努力。如果不调整成本，银行数字化举措的变现就会举步维艰。本报告梳理了零售银行亟需着手开展的行动。
" "

Global Retail Banking 2021: The Front-to-Back Digital Retail Bank

Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
book-on-bank-management-640x640-cover-tcm9-235817.jpg

デジタル革命時代における銀行経営

デジタルによる機会と脅威の荒波のなかで、顧客本位のサービス業として、銀行は未来の姿をどう再定義すべきか――。本書では、デジタル技術の進化を契機として、銀行および金融業はどう進化していくべきか、サービス領域ごと、それを支えるインフラ・仕組みごとに論じています。
book-of-perspectives-2020-640x640-tcm9-235747.jpg

BCGが読む経営の論点2020

さまざまな世界的構造変化が進むなかで、次の10年に企業が競争に勝ち、継続的に成長するためには、経営基盤を従来の枠組みを超えて進化させることが求められます。本書では、5つの基盤進化の方向性を示し、それぞれについて2つの注目すべき経営テーマを取り上げ、解説します。
global-retail-banking-2019-rectangle-tcm9-232289.jpg

Global Retail Banking 2019: The Race for Relevance and Scale

Shifting consumer behaviors are challenging traditional banks to keep up.
Grande expertise, solide expérience