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Hean-Ho Loh leads the transportation infrastructure topic for Boston Consulting Group worldwide and also leads the firm’s Kuala Lumpur office. He is a member of the firm’s Consumer, Global Advantage, Industrial Goods, People & Organization, and Public Sector practices.

Since joining BCG in 2008, Hean-Ho has worked extensively with clients in the transportation infrastructure, aviation, and high-tech industries across Southeast Asia. He has deep experience in topics such as strategy development, retail transformation, leadership, and growth of organization capabilities.

Within the aviation industry, Hean-Ho has supported multiple clients across a broad range of topics, including value-based management, aeronautical pricing strategy, optimization of travel retail performance, strategic procurement, large-capital project management, and digital business model innovation.

Before joining BCG, Hean-Ho spent 16 years in the telecommunication and IT industry in senior management capacities at Cisco Systems and Hewlett-Packard.

AREAS OF EXPERTISE

EDUCATION

  • MBA, high honors, University of Chicago Booth School of Business
  • BS, computer science, National University of Singapore

Publications and Videos

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Border Biosecurity Must Be Reinvented to Restart Economies

COVID tests, risk color-codes, quarantines, and contact-tracing software will become standard parts of international travel for the next few years.
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The Post-COVID-19 Flight Plan for Airlines

A data-driven, action-oriented, and digitally supported approach will help airlines emerge stronger from the pandemic crisis.
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Seven Trends That Will Reshape the Airline Industry

Big changes loom for air carriers, including the need for more personalized service and increased sustainability. Here’s how industry leaders should respond.
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Why Travel Retail Needs an Upgrade

Passenger spending continues to fall. To reverse the decline, airports, airlines, retailers, and brands need to break out of their silos and join forces in a customer-focused ecosystem.
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The Connected Airport: The Time is Now

Most airports are experimenting, but few are undertaking fundamental digital transformations that can improve passengers’ travel experience and airports’ operating efficiency.
Grande expertise, solide expérience