To create value and spur growth, retail companies must digitize their operations and take a customer-centric approach to transformation. Explore BCG’s latest thought leadership on the retail industry today and plan your company's future.
Although the numbers of new cases in different countries—and in different states within the US—vary widely, consumers show striking similarity in their views of the pandemic and their plans for future activities.
The COVID-19 crisis is threatening the lives and wellbeing of the global community. Health, political, societal, and business leaders must drive an integrated response to navigate, manage, and lead through it.
As CSCOs shift into a second phase of their COVID-19 response, five key actions will help them prepare for recovery.
The fight will be long. Businesses and society must plan for multiple scenarios to survive the crisis and emerge stronger.
Many early-stage digitization efforts haven’t led to lasting gains. At a time of relentless financial pressure, retailers can supercharge their progress by zeroing in on five critical areas.
New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.
The beauty industry is already using AR to give customers an immersive and wholly personalized experience. Other consumer categories need to get on board.
Avoiding empty store shelves in the COVID-19 trade environment is the greatest challenge food retailers have faced in decades.
Customers expect a personalized shopping experience. All retailers—even leaders—must advance their capabilities to deliver it.
COVID-19 and the New Leadership Agenda
The COVID-19 outbreak underscores the need to be resilient in the face of transformative global risk.
As consumer purchasing habits shift, retailers can use these six key measures to effectively manage their companies.
BCG's Brad Loftus dispels some myths about consumer behavior and the role of technology in retail.
The US−China trade deal leaves in place tariffs that add $31 billion in costs for US retailers. But there are ways to mitigate the hit.
BCG’s Peter Burggraaff reflects on his time in East Asia immersed in the ecosystem of online and offline shopping experiences.
Chinese Consumers and the Digital Economy
China represents one of the biggest retail opportunities in the world. To seize it, companies must understand the digital and economic trends that are driving Chinese consumers.
BCG examined data from 18 countries over the past 50 years with the goal of addressing one key question: if Canada were to experience a major deleveraging shock, what would it look like and how could Canadian companies prepare?
Our changing times and changing consumer attitudes are redefining “luxury,” pushing brands to rethink every aspect of their business.
Brands and retailers have traditionally relied on rules of thumb for determining their sales programs, but today’s technology offers a better way.
The industry’s aggressive push toward sustainability creates a multibillion-dollar opportunity for investors.
Companies that make sustainability a priority will gain a durable business advantage, and rebuild a stronger fashion industry after COVID-19.
Companies need to act now to mitigate the damage to sales from the pandemic, including minimizing costs and shifting to e-commerce.
Retailers seeking growth have run up against a brick wall. They can scale it with new ways of working.
A customer-centric transformation can help grocers cut waste by up to 30%, freeing resources for reinvestment in price, service, customer experience, and other competitive advantages.
Amazon’s purchase of Whole Foods was a shot across the bow. To compete with e-commerce players, established retailers must improve their value proposition, their internal operations, and the customer experience.
