BCG Named a Digital Transformation Services Leader in Independent Research Report

Boston Consulting Group Is Recognized in a Q4 2020 Report on Providers of Digital Business Transformation Services

BOSTON—Boston Consulting Group (BCG) was named a Leader by independent research firm Forrester Research in a new report titled The Forrester Wave™: Digital Business Transformation Services, Q4 2020.

The report states, “BCG rapidly builds disruptive digital business models,” and it describes the firm as having “a sharp focus on identifying and delivering measurable business outcomes.” The Forrester report also acknowledges that “BCG’s strategy—to help clients build a bionic company—is heavily oriented around time-to-value.”

In its evaluation, Forrester emphasizes “CEO-level enterprise transformation, because changing the business model to fully embrace digital capabilities requires a fundamental change in business strategy. And to succeed, the strategy execution requires both organizational and technology changes.”

“We are honored to be recognized by Forrester as a leader in digital business transformation services,” said Tom Reichert, chairman of global practices and global leader of BCG's Digital, Technology, and Data practice. “We believe the successful company of the future will blend human and technological capabilities with purpose and strategy at the core. Our bionic approach, which combines these critical elements, helps us deliver significant business impact for clients.”

Recognition for Business Strategy Consulting, and More

In the report, Forrester evaluates ten digital business transformation vendors based on 30 criteria that were grouped by current offering, strategy, and market presence. BCG was the only vendor to receive the highest possible score in all three subcriteria of the business strategy consulting criterion: business strategy, strategy optimization, and business model innovation.

In a previous report, Now Tech: Digital Transformation Services, Q2 2020, Forrester defines the digital business transformation services category as “services providers bringing a portfolio of transformation capabilities to help clients harness digital assets, skills, and ecosystems to continuously improve customer outcomes, drive revenue growth, and increase operational effectiveness, while minimizing risk from changing market conditions.”

According to the new Wave report, to identify the right transformation partner, digital business transformation customers should find providers that “combine industry, technology, and organizational expertise into outcome delivery.”

The report also notes that “Every vendor in this study is capable of delivering each of these capabilities we evaluated, in isolation. The key to success is how well they can orchestrate all these capabilities together into a single transformation solution that will help your firm become a digital business—using technology to create new value for customers, driving new revenue for growth and profitability.”

BCG’s interdisciplinary teams have a wide range of industry, functional, and technology expertise. Client engagements are designed around strategy and purpose to deliver immediate and high-impact value to clients. BCG builds the capabilities, processes, and mindsets necessary to sustain a digital transformation.

The Forrester report notes, “Overall, BCG stands out not only for bringing strong digital business strategy capabilities to clients but also helping clients improve their strategic planning to better understand how to layer new technology into business strategy and operations…As one client put it, ‘I didn’t expect that BCG could do everything themselves. But they did everything, from the case interviews to coding. They really have a practice that’s a one-stop shop.’”

Delivering on Diversity and Inclusion

The Forrester report states that BCG “executes relatively well on diversity and inclusion across the business; and BCG views corporate social responsibility (CSR) as more than an internal project by partnering with clients to collectively maximize societal impact.”

To be included in The Forrester Wave™: Digital Business Transformation Services, Q4 2020, vendors had to have completed at least three CEO-led, enterprise digital business transformations in 2019. They must also be cited in prior Forrester research for innovating and transforming business models.

Access the full Forrester report here.

To learn more about BCG’s latest insights on digital transformation, read Flipping the Odds of Digital Transformation Success.

To arrange an interview with one of BCG’s experts, please contact Samantha Pacan at +44 7500 973 504 or

À propos de Boston Consulting Group (BCG)

BCG accompagne les dirigeants du monde entier (entreprises, États, ONGs etc.). Nous sommes à leurs côtés pour les aider à relever leurs plus grands défis. Créé en 1963, BCG a été le pionnier du conseil en stratégie. Aujourd'hui, nous aidons nos clients dans toutes leurs transformations afin d’accélérer leur croissance, renforcer leur avantage concurrentiel et générer un réel impact.

La réussite des organisations passe aujourd’hui par leur capacité à associer les meilleures ressources humaines et digitales. Nos équipes apportent une expertise industrielle et fonctionnelle approfondie à nos clients. BCG propose des solutions qui s’appuient sur du conseil de très haut niveau, du design, le déploiement de nouvelles technologies ou encore la création d'entreprises digitales - en respectant toujours la raison d’être des entreprises. Nous travaillons avec nos clients selon un modèle collaboratif unique, à tous les niveaux de l’organisation.

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