Just 14% of Frontline Employees Have Received Training to Address How AI Will Change Their Jobs, but 86% of Employees Say They’ll Need It
BCG Surveyed 12,800 Frontline Employees, Managers, and Leaders in 18 Countries Around the World to Understand How the Evolution of AI Has Impacted the WorkplaceWhen Asked About AI’s Impact on Work, 52% of All Respondents Ranked Optimism as One of their Top Two Sentiments – A 17-Point Jump From 2018Just 14% of Frontline Employees Say They Have Already Gone Through Upskilling, Compared With 44% of Leaders36% of Respondents Believe AI Will Eliminate Their Jobs71% of All Respondents Believe the Rewards of Generative AI Outweigh the Risks, but 79% Believe AI-Specific Regulations Are NecessaryBOSTON—From ChatGPT to DALL-E and all the technologies in between, the new wave of generative artificial intelligence (GenAI) systems is transforming business at a rapid pace. While employees are optimistic about how AI—and generative AI, in particular—will affect their work, feelings vary considerably by seniority and by country, according to new research released today by Boston Consulting Group (BCG).